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FAQ about Chill Tubs
How often should I change the water in my Chill Tub?
It is recommended to replace the water in the Chill Tub every 8-12 weeks depending on usage levels and water quality. You should drain and refill the water when it is no longer looking clear.
What temperature settings are available on the Chill Tub?
The temperature settings on the Chill Tub go as low as 3 degrees Celsius.
Can I use chlorine or other chemicals in my Chill Tub?
You should not to use any unapproved chemicals or detergents in the Chill Tub unless you plan to rinse it thoroughly afterwards. Chemicals like ammonia, combustible substances, bromine, and fluorine are not recommended.
How often should the filter be cleaned and replaced?
The filter should be cleaned once a month and replaced every 3 months.
Is the Chill Tub safe for children to use?
No, small children are not advised to use the Chill Tub and it is intended for adult use only. Children should be supervised around the Chill Tub.
Can I leave my Chill Tub uncovered when not in use?
It is not advised to leave the Chill Tub uncovered when not in use, as the temperature of the water will rise without the insulated cover on.
What is the warranty period for the Chill Tub?
The condensing unit, water pump, ozonator and electrics have a 2 year warranty. The insulating cover and wooden surfaces have a 1 year warranty.
What should I do if my Chill Tub is not reaching the set temperature?
Check that the vents have at least 20cm clearance and that the green refrigeration light is on solid. If it still won't reach temperature, you should contact support.