Saunasell Primo Corner 4 Person Outdoor Sauna

Saunasell saunas are delivered in a pallet by default, and come with detailed installation instructions. You can view these instructions here.

Delivery Information

Delivery to your doorstep is free; however, unloading and positioning are not included in the price. Our sauna pallets are large, typically weighing around a tonne, and arrive on a flatbed truck. Special consideration is needed for unloading.

Flat Pack / DIY Assemblies

For flat pack deliveries, you have two options for unloading: by hand or with a forklift. We strongly recommend hiring a forklift as it is quicker and much safer. If you need help finding a forklift hire service in your area, we can arrange this for an additional fee.

If you choose to unload by hand, we recommend having at least two, preferably three people, to safely and efficiently unload each piece.

Assembled Deliveries

Assembled saunas cannot be offloaded by hand. Depending on access, you have three options: forklift, HIAB, or crane.

• Forklift: If there is enough space to move the sauna from the truck to its final position, a forklift is the most cost-effective option.

• HIAB: For lifting the sauna over a fence or wall near the road, a HIAB is a practical and affordable choice.

• Crane: If your sauna’s final position is far from the road and lacks forklift access, a crane will be necessary.

If you’re unsure of the best solution, feel free to contact us for advice or assistance in finding the right option.

At Heracles Wellness, we are confident in the quality of the products we offer. Therefore, we provide a 2-year guarantee on all Saunasell products. Full terms of the warranty can be found in the user manuals, but here are the main points;

• The products come with a 24-month warranty that covers material and production defects, effective from the delivery date.
• The warranty is applicable only if the user has adhered to the guidelines outlined in the user manuals.
• The warranty is invalidated if the sauna is not assembled by Saunasell OÜ.
• Please note: Warranty periods vary for products mounted on trailers and those intended for commercial use.
• The warranty does not extend to natural wood characteristics such as discolouration, dimensional changes, or cracking due to fluctuating or excessive humidity.
• Exclusions also apply to normal wear and tear from usage, as well as damages resulting from improper installation or misuse.
• Weather-related damages, including those caused by thunder, are not covered under the warranty.
• Damage resulting from incorrect installation by the client is also excluded from coverage.
• The warranty will be void if unauthorised modifications or repairs are attempted, or if the product is used for purposes other than its intended function.
• Incorrect storage or maintaining the product under inappropriate conditions will void the warranty.
• To activate the warranty service, any defects must be reported to the seller within 7 days of discovery.

Contact Us

For any warranty-related inquiries or to submit a claim, please contact us at info@heracleswellness.co.uk.

Returns and Refunds Policy for Made-to-Order Saunas

At Heracles Wellness, we take pride in offering high-quality, made-to-order saunas tailored to your unique needs. Due to the bespoke nature of these products, our returns and refund policy is designed to reflect the custom craftsmanship involved.

Why Returns Are Limited for Made-to-Order Saunas

Made-to-order saunas are personalised and manufactured based on specific customer requirements. As such, these items cannot be resold or restocked, which is why we are unable to accept returns or offer refunds once fabrication has begun.

We encourage you to carefully review all details of your order before confirming, including dimensions, features, and finishes.

Our Policy in Detail

• Customisation Acknowledgement: By placing an order for a made-to-order sauna, you acknowledge that this is a bespoke product tailored to your specifications.

• Non-Returnable Items: Once production has started, cancellations, returns, or refunds are not permitted unless the product is defective or damaged upon arrival.

• Damaged or Faulty Products:

• If your sauna arrives with damage or a manufacturing defect, please notify us within 48 hours of delivery.

• We will assess the issue and may offer a repair, replacement, or refund, depending on the situation.

• Order Review: We strongly recommend double-checking all measurements and customisations to avoid errors.

• Right to Cancel (Prior to Fabrication): You may cancel your order before fabrication begins, subject to an administration fee.

Relevant Consumer Laws

Our policy aligns with your rights under UK consumer protection laws, including:

• Consumer Rights Act 2015: This law ensures products must be of satisfactory quality, fit for purpose, and as described. If your sauna does not meet these standards, we will take appropriate action to resolve the issue.

• Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013:

• Bespoke and made-to-order products are exempt from the standard 14-day cancellation period for online sales.

• However, your rights remain protected if the product is faulty or does not match the agreed-upon specifications.

How to Contact Us

If you have concerns about your order, please contact us at info@heracleswellness.co.uk. We’re happy to assist and ensure your satisfaction with our products.

The electrical supply required will depend on the kW rating of your chosen heater. We strongly recommend consulting with an electrician prior to any installation.

Typically, a 'dedicated' supply is utilised, similar to those for electric showers or cookers.

To calculate Amps:

• Divide the Watts (e.g., 6000 for a 6kW heater) by the Volts (commonly 230)
• Therefore, the Amps for a 6kW heater approximately equal 25

This small table covers domestic sauna heaters:

• 2.3kW = approximately 10 Amps
• 3.0kW = 13 Amps
• 3.6kW = 15 Amps
• 4.5kW = 19 Amps
• 6.0kW = 26 Amps
• 8.0kW = 35 Amps
• Heaters above 8.0 kW typically require a Three-Phase (commercial-type) supply.

We strongly advise the use of a fully qualified electrician, compliant with all Government Regulations.

Sauna Heater Manuals

For exact electrical requirements of each heater please refer to the installation manuals below. If you provide these to your electrician, they should be able to advise you of the necessary wiring.

Huum Hive Core Installation Manual

Huum Drop Installation Manual

How to wire a HUUM Heater with a Single Phase Supply