When we first seriously starting thinking about installing a sauna at home we did a lot of research about the different companies and products available. Heracles Wellness stood out from the crowd, both with the detailed information available on their website and the number of glowing customer reviews.

A helpful call with Keith later on in the process helped answer all our questions around ongoing maintenance needs, installation concerns and costs, particularly around the electrical install which, depending on the planned location of your sauna can be a considerable extra expense.

Delivery and installation was prompt, efficient and at a time that suited us. Communication throughout was timely, friendly and helpful. We elected to have the Heracles team install the sauna and we are so glad that we did, the quality of the build is truly excellent.

We couldn't be happier with our sauna set up and know that we'll only continue to see the benefits and enjoyment of it as the darker nights draw in. I wouldn't hesitate to recommend Heracles Wellness and advise anyone who is thinking about installing a home sauna to do it, you won't regret it!

Customer from East Sussex. On 23 July 25 my sauna kit was delivered and on 25 July 2025 it was assembled. I had great experience with Heracles Wellness. I chose them among a wide range of companies due to their great reviews, thorough information on the website, competitive price and great support through the purchase, delivery and assembly service. I had my initial chat with Keith on the website. He was amazing and really patient with all my many questions. This an expensive investment for my family and Keith was great to ensure understand all aspects of this purchase and warranty. Then, it was Abdullah who took over updating me on every step and booking delivery and assemly. I do not recall the name of the delivery person, but he was ever so careful and polite. The assembly team, Pavel’s team arrived on time and worked non-stop to put the sauna together. I really recommend assembly as it is hassle free service. I had my own electrician connecting the sauna which was quick. I might need to mention that the reset button on the heater may require some force as switch is stiff when you. We were afraid to apply the force not to break anything and the sauna did not heat up more than 49 degrees Celsius. We found the information about adding some force initially on support Harvia website. The sauna heated the first time in about 39-35 minutes to 90 degrees. We had a go with my family and it was AMAZING 🤩. We will be enjoying the sauna more often from now on as it has a lot of health benefits. My skin was rejuvenated after the session. We already applied the Tikkurila sauna protection oil inside out, as recommended on the HW website. It made the wood just slightly darker, cheek blush effect I called it :). Also added an extra pleasant fragrance to the wood. The wood smell inside the sauna is also great. All in all, I am ever so grateful to HW guys. I hope the sauna will work well and serve us many years of joy. I strongly recommend HW for being professional and supportive! Adding some photos to convince those who are in decision mode…. 😎

Keith and Brian have been amazing with their support and communications regarding this outstanding piece of kit. They definitely deserve their 5 star ⭐️ review. Exceptional service.

The service from Keith and Heracles generally has been 5 star ⭐️ and this has continued post the sale of this equipment. I cannot tecommemd them highly enough.

Really nice quality product that looks great. We use ours a lot for contrast therapy, sauna and ice bath. It is as good as any sauna I have used in spas or hotels. I recommend the installation team they were punctual, tidy and really professional. Keith and the team have been really helpful with technical support for our electrician. Aftercare service is excellent. I highly recommend.

Quality product. Still have to do the internal assembly but the external build is complete. I quickly wished I had paid for the installation to enjoy the sauna out of the box experience. The assembly costs are more than fair for the amount of work involved.

We’ve only had the sauna installed for a few days and have yet to give it a proper go, but the product is very high quality. The wood smells fantastic and it looks great. My advice would be to use the installation team to build it for you. Unless you have some skills or a lot of time on your hands, it would be a big job to do it yourself, and if you’re going to spend this much money on the sauna, you want it done well. The installers were excellent, very polite and hard working. Heracles themselves have been excellent to deal with throughout. Keith has made time to answer a lot of questions from me and provided comprehensive answers throughout including help on the day my electrician arrived to hook up the sauna. Overall, impressive.

The sauna itself that really shines. Nestled beautifully in a small garden space, it manages to feel both secluded and immersive – a true sanctuary in the heart of London. The design is sleek yet natural, blending well with the outdoor environment and adding a serious wow-factor to the space.

The customer service and communication was excellent and the actual sauna itself is beautifully finished

My new Sauna from Heracles not only looks incredible but has exceeded my expectations in terms of experience. Keith and his team gave me the confidence to take this big step after looking through countless different sites and options. This is possibly the best company I have dealt with in terms of user experience which is completely online. Option of speaking to a fellow buyer is unique and helped me with decision making….So well done team and hope to enjoy this for many years to come!!

The Sauna was delivered on time and safely, the installation team were flexible and turned up on time and really did a great job quickly! Really impressed with the quality of the sauna, the excellent installation and the superb support from the Heracles team - thank you!

The install team were faultless and we have since enjoyed the sauna to unwind and enjoy the space with family and friends. The space help you relax instantly and being in your garden means you can enjoy any time with ease. Bring on the cold winter months! Highly recommend

If you aren’t ‘In the know’ about saunas, but want one installed in the uk, I wouldn’t recommend anywhere else. Keith was so helpful throughout the process: choosing indoor/outdoor, sizing, design, options, installation process and finally electrical connection to post install follow up.

Most importantly, I couldn’t be happier w the final product. It’s a great looking, functional bit of kit that makes the final piece of a mini wellness centre - next to a cold plunge and endless pool. Couldn’t be happier and thoroughly recommend.

Everything about this experience was excellent, the chat to Brian about which sauna to buy, the endless patiently answered questions, the delivery, install and liaison with my electrician. we are so happy with this perfect for two people, can fit three sauna. I am sure it will be used over and over again, thank you for the best customer service and product.

I used Keith and his team on another product and when I saw they also did hot tubs I knew I could rely on them to provide advice over selecting the correct model to meet my needs. I’ve had this a couple of weeks and it is absolutely fantastic.
Great service.
Kept up to date on delivery.
Great product.
Very happy customer! Only thing, I can complain about is at myself for not doing it sooner!

To get the negatives out of the way before concentrating on the positives:
The delivery was delayed by a day meaning I had to take more time off to receive it. The instructions were a little unclear at times and the order of some of the extra essentials wasn’t made evident. A step by step guide from Heracles rather than the sauna manufacturer might be useful.

So when things were unclear an immediate response via WhatsApp sorted out the problems.
The Sauna shell went up quickly with two of us and then I finished it off myself. It looks and smells lovely and I can’t wait to connect up the power and turn it on.

Keith and the team are absolutely fantastic. Kept me informed through out the whole process. Helped arrange the build team to come in the day after delivery. Such great quality and service. Highly recommend.

I have been a sauna user for the past 6 years, but when we moved house I needed to have a new one, and this Jaquar is best quality and a very good design. It heats up quickly and is smart and economical. My only criticism is the brochure and operating instructions which need attention and a rewrite! Otherwise excellent and happy. I think it is extremely well made and I am surprised at the quality of the wood.

I had a great experience throughout purchasing my sauna with Heracles. Keith was really patient through the whole process while a decided the best option. I went with the Camilla through his recommendation and I couldn't be more pleased with it. The quality of the materials are superb and the sauna performance exceeded what I was expecting. I went with the installation option which I would recommend if you are not an experienced DIY person Construction took about 3-4 hrs which is much quicker than I would have been able to do! Fitting the electrics was a big job and I was fortunate to have a neighbour do this but don't underestimate this part. Overall a fantastic experience with a great company.

Heracles have been amazing from point of enquiry to after care check ins. Keith and the team kept us informed throughout, delivery occurred without a hitch and the install team were efficient and courteous.

The sauna quality is amazing. We asked for a smaller size due to having a Victorian terrace in London and trying to balance a bit of a garden for kids still kicking a ball around and Heracles created a bespoke option.

Easy to use (2 buttons and 1 is to set a timer). We followed the pre delivery directions from Heracles and shared pictures of the route from street to garden before arrival.

We are extremely happy and happily recommend this sauna and Heracles.

Recently ordered for my commercial gym in Dubai, was very happy with the support from the team at Heracles during and even after delivery. Excellent piece of equipment to have in a gym as an additional perk for members. Will be ordering again for my other projects!

Great sauna, heats up and ready to use in 15 mins. The service team and installation was professional and to a very high standard. Would highly recommend the team and their product, they go the extra mile.

So pleased with our sauna. It’s well made and chose fully assembled. Following the electrical installation I’ve used it on a regular basis. I love it and purchased it to go alongside my swim pond for contrast therapy.

The team at Hercules have been there to answer and questions and kept me updated throughout the purchase and delivery. I also had a post delivery call to check all was ok.

Good old fashioned outstanding customer service and a great product.

5 stars

I don’t normally give reviews however I wanted to leave some positive comments for this company. The sales service is excellent delivery day was flexible around my ability to be at home. Building the sauna was straightforward instructions were easy to follow, I had a local builder complete most of the work and I supported on the project where 2 people were required. We contacted Keith directly a couple of times for clarification on the instructions and he responded within 10 mins of the question with extremely helpful advice. We are now using the sauna it’s absolutely amazing!! Heats up in 15 mins we feel so relaxed and refreshed when we are finished !! I would recommend the company and product to all who read this and I have also shared with all are friends. Great value for money !!

I can’t recommend this company enough. From the initial call, information provided, communication throughout purchasing delivery, flexibility with delaying installation, quality of the installers, and the overall quality of the product. There are not many companies that deserve a five star review, but these guys certainly do. I was a bit nervous ahead of purchase as I wasn’t able to see the sauna in person. The reviews were certainly helpful. I noticed a 3 star review, and the reason was complexity around the electric supply. This review was very helpful as I had an electrician visit my house before I purchased the sauna so that I understood what was needed to be done ahead and you’re in the sauna installation. If I hadn’t read this review, I probably would’ve been a bit frustrated with the amount of work that was required. I wanted to mention that here so anybody considering the purchase, does the due diligence around the electrics. My case was particularly difficult because this has to route to a fuse box, and the fuse box is in the middle of my house under the stairs. It was quite difficult for the electrician in my circumstances, and the cost was around £500. I suggest something to be aware of. Heracles do you make it clear that the electrics are out of the professional services scope and that people should research this ahead of committing to an order. Brilliant company brilliant product. Very happy.