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Real Reviews from Real Customers

Curious about what others have to say about their time at Heracles Wellness? Take a peek at our genuine customer reviews.
Based on 46 reviews
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Brilliant space to relax and spend quality time

The install team were faultless and we have since enjoyed the sauna to unwind and enjoy the space with family and friends. The space help you relax instantly and being in your garden means you can enjoy any time with ease. Bring on the cold winter months! Highly recommend

As good as it gets

If you aren’t ‘In the know’ about saunas, but want one installed in the uk, I wouldn’t recommend anywhere else. Keith was so helpful throughout the process: choosing indoor/outdoor, sizing, design, options, installation process and finally electrical connection to post install follow up.

Most importantly, I couldn’t be happier w the final product. It’s a great looking, functional bit of kit that makes the final piece of a mini wellness centre - next to a cold plunge and endless pool. Couldn’t be happier and thoroughly recommend.

The best surprise present

Everything about this experience was excellent, the chat to Brian about which sauna to buy, the endless patiently answered questions, the delivery, install and liaison with my electrician. we are so happy with this perfect for two people, can fit three sauna. I am sure it will be used over and over again, thank you for the best customer service and product.

Hi Victoria, we're so happy that your husband was happy with his surprise. We all wish for partners like you!
Please do keep in touch.
Best Regards, Keith and the Heracles Team

Fantastic product

I used Keith and his team on another product and when I saw they also did hot tubs I knew I could rely on them to provide advice over selecting the correct model to meet my needs. I’ve had this a couple of weeks and it is absolutely fantastic.
Great service.
Kept up to date on delivery.
Great product.
Very happy customer! Only thing, I can complain about is at myself for not doing it sooner!

Thank you for your kind words Michael! Glad that we could meet your requirements, and at least your got one in the end :)
Best Regards,
Keith and the Heracles Team

Heaven

To get the negatives out of the way before concentrating on the positives:
The delivery was delayed by a day meaning I had to take more time off to receive it. The instructions were a little unclear at times and the order of some of the extra essentials wasn’t made evident. A step by step guide from Heracles rather than the sauna manufacturer might be useful.

So when things were unclear an immediate response via WhatsApp sorted out the problems.
The Sauna shell went up quickly with two of us and then I finished it off myself. It looks and smells lovely and I can’t wait to connect up the power and turn it on.

Hi Iain,

Thank you so much for your thoughtful review and for sharing both the positives and the areas where we can improve.

We’re really sorry to hear that the delivery was delayed—it’s incredibly frustrating to have plans disrupted, and we completely understand how inconvenient that must have been. While we do our best to coordinate everything smoothly, occasional vehicle failures with our delivery partners are unfortunately outside of our control. That said, we’re actively working with them to minimise such disruptions going forward.

We also really appreciate your feedback about the instructions. We're currently developing our own Heracles step-by-step guide to supplement the manufacturer’s manual, and your comments help us shape that in a meaningful way.

We’re so pleased to hear that the shell went up easily and that our WhatsApp support was helpful when you needed quick answers. You know where we are if you need any help with the final switch on. Please keep in touch :)

Best Regards,
Keith, and the Heracles Team

Amazing service!

Keith and the team are absolutely fantastic. Kept me informed through out the whole process. Helped arrange the build team to come in the day after delivery. Such great quality and service. Highly recommend.

Hi Mike,
Thank you so much for your kind words! It was an absolute pleasure supporting you throughout the process. I’m really glad everything came together smoothly with the build team and that you’re happy with the quality and service—we aim to make things as seamless as possible.

Your recommendation means a lot to us!

Best Regards, Keith and the Heracles Team

Just what I wanted

I have been a sauna user for the past 6 years, but when we moved house I needed to have a new one, and this Jaquar is best quality and a very good design. It heats up quickly and is smart and economical. My only criticism is the brochure and operating instructions which need attention and a rewrite! Otherwise excellent and happy. I think it is extremely well made and I am surprised at the quality of the wood.

Hi Paul,

Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that your new Jaquar sauna has lived up to expectations—especially from someone with six years of experience using saunas! It’s great to know you’re impressed by the design, efficiency, and wood quality.

We completely agree with your point about the brochure and operating instructions—this is something we’re actively working on improving. Your feedback helps us refine the experience for future customers, so it’s genuinely appreciated.

Wishing you many relaxing sessions in your new sauna!

Best regards,
Keith and the Heracles Team

Brilliant product, installation and service

I had a great experience throughout purchasing my sauna with Heracles. Keith was really patient through the whole process while a decided the best option. I went with the Camilla through his recommendation and I couldn't be more pleased with it. The quality of the materials are superb and the sauna performance exceeded what I was expecting. I went with the installation option which I would recommend if you are not an experienced DIY person Construction took about 3-4 hrs which is much quicker than I would have been able to do! Fitting the electrics was a big job and I was fortunate to have a neighbour do this but don't underestimate this part. Overall a fantastic experience with a great company.

Thanks Bryan for the lovely review! Glad to hear that your are impressed by the Camilla. We hope you enjoy it for years to come and please do keep in touch.
Best Regards, Keith and the Heracles Team

Delighted with our sauna. Perfect for a London Victorian terrace

Heracles have been amazing from point of enquiry to after care check ins. Keith and the team kept us informed throughout, delivery occurred without a hitch and the install team were efficient and courteous.

The sauna quality is amazing. We asked for a smaller size due to having a Victorian terrace in London and trying to balance a bit of a garden for kids still kicking a ball around and Heracles created a bespoke option.

Easy to use (2 buttons and 1 is to set a timer). We followed the pre delivery directions from Heracles and shared pictures of the route from street to garden before arrival.

We are extremely happy and happily recommend this sauna and Heracles.

T
InBody 380 Body Composition Analyser
Toby ( The Locker gym )
Excellent service and equipment

Recently ordered for my commercial gym in Dubai, was very happy with the support from the team at Heracles during and even after delivery. Excellent piece of equipment to have in a gym as an additional perk for members. Will be ordering again for my other projects!

excellent product, service and installation team

Great sauna, heats up and ready to use in 15 mins. The service team and installation was professional and to a very high standard. Would highly recommend the team and their product, they go the extra mile.

Thank you David for choosing our Camilla Sauna and for taking the time to leave us a review!

We are delighted to hear that you are enjoying our product and that our service team and installation process met your expectations. We appreciate your recommendation and hope you continue to enjoy your sauna for many years to come. Thank you again for your support.

Best Regards, Keith and the Heracles Team

Fabulous Sauna

So pleased with our sauna. It’s well made and chose fully assembled. Following the electrical installation I’ve used it on a regular basis. I love it and purchased it to go alongside my swim pond for contrast therapy.

The team at Hercules have been there to answer and questions and kept me updated throughout the purchase and delivery. I also had a post delivery call to check all was ok.

Good old fashioned outstanding customer service and a great product.

5 stars

Jacqui, thank you for your kind words and for choosing our Camilla Barrel Sauna. We are thrilled to hear that you are enjoying it and that it has become a regular part of your routine. Our team at Hercules takes great pride in providing outstanding customer service, and we are glad to have been able to assist you throughout the purchase and delivery process. Thank you for your 5-star review, we truly appreciate it. Happy sauna-ing!
Best Regards, Keith, and the Heracles Team.

Top quality sauna

I don’t normally give reviews however I wanted to leave some positive comments for this company. The sales service is excellent delivery day was flexible around my ability to be at home. Building the sauna was straightforward instructions were easy to follow, I had a local builder complete most of the work and I supported on the project where 2 people were required. We contacted Keith directly a couple of times for clarification on the instructions and he responded within 10 mins of the question with extremely helpful advice. We are now using the sauna it’s absolutely amazing!! Heats up in 15 mins we feel so relaxed and refreshed when we are finished !! I would recommend the company and product to all who read this and I have also shared with all are friends. Great value for money !!

Thank you David for taking the time to leave such a positive review! We are thrilled to hear that you are enjoying your Camilla Sauna. Our team takes great pride in providing top-quality products and excellent customer service. We are glad that our delivery and assembly process went smoothly for you. Thank you for recommending our company and product to your friends. We truly appreciate your support! Happy sauna-ing!
Best Regards, Keith, and the Heracles Team.

Faultless from start to finish.

I can’t recommend this company enough. From the initial call, information provided, communication throughout purchasing delivery, flexibility with delaying installation, quality of the installers, and the overall quality of the product. There are not many companies that deserve a five star review, but these guys certainly do. I was a bit nervous ahead of purchase as I wasn’t able to see the sauna in person. The reviews were certainly helpful. I noticed a 3 star review, and the reason was complexity around the electric supply. This review was very helpful as I had an electrician visit my house before I purchased the sauna so that I understood what was needed to be done ahead and you’re in the sauna installation. If I hadn’t read this review, I probably would’ve been a bit frustrated with the amount of work that was required. I wanted to mention that here so anybody considering the purchase, does the due diligence around the electrics. My case was particularly difficult because this has to route to a fuse box, and the fuse box is in the middle of my house under the stairs. It was quite difficult for the electrician in my circumstances, and the cost was around £500. I suggest something to be aware of. Heracles do you make it clear that the electrics are out of the professional services scope and that people should research this ahead of committing to an order. Brilliant company brilliant product. Very happy.

Daniel, Thank you for your kind words and for taking the time to share your experience with our company. We are thrilled to hear that your overall experience with us has been faultless and that you are happy with your Camilla Sauna. We strive to provide the best quality products and services to our customers, and we are glad to hear that we have met your expectations. Your feedback is greatly appreciated. Thank you also for mentioning the importance of conducting due diligence around the electric supply before purchasing the sauna. We always want to ensure our customers have all the information they need to make an informed decision. Thank you for choosing Heracles and we hope you enjoy your sauna for many years to come.
Best Regards, Keith, and the Heracles Team.

The real deal

Make no mistake, this is a premium product that gives you a sauna experience equivalent to that found in spa’s health clubs etc.

I have no hesitation in recommending this product and Keith and the team at Heracles were so helpful through the selection and build process!

Bruce, Thank you for your kind words and recommendation! We're so glad to hear that you are enjoying your Black Cube. Our team at Heracles always strives to provide the best customer experience possible. If you ever need any assistance in the future, don't hesitate to reach out.
Best Regards,
Keith and the Heracles Team

Great Buy!

I love my sauna!
I love how it looks, i love how it smells! I love how simple it is to use and I love that it has space for two to lie down.
I was hesitant to order as at the time there were no reviews of this company and there was no offer to pay via PayPal for protection. The price however was very competitive so decided to take the risk and use a credit card. So glad I did!
The instructions are good enough with someone that has an understanding of how to build. It really needs to be thought out though before building as the picture was a little different to the instructions. We were strongly advised by people with a bit of knowledge to have it connected to our electric supply professionally which we did.
All in all, I would happily recommend and am so thankful to my hubby who bought it for my 40th. It really has given me a place of calm to hang out and restore.
It heats up so quick with the 6KW heater, within 30mins it’s at 100 degrees. It’s been in our garden for around 6 months and weathered lovely. Really looking forward to the garden to come into flower now so can enjoy even more..So happy!

Sam,

Thank you so much for taking the time to write such a lovely review! We are thrilled to hear that you are enjoying your Camilla Sauna. We take great pride in providing high-quality products at competitive prices, and we are glad to hear that you took a chance on us and are happy with your purchase. It is slightly surprising that you couldn't pay with Paypal as we have always offered this.

We appreciate your feedback on the instructions and will definitely take it into consideration for future improvements. We always recommend having a professional handle the electrical connection for safety reasons, so we are glad to hear that you followed that advice.

We hope you continue to enjoy your sauna and that it brings you many moments of relaxation and restoration. Thank you again for your kind words and trust in our company.

Best regards, Keith and the Heracles Team.

What a product

We bought a sauna in December and it’s been a god send, high quality and exceptional workmanship. I would highly recommend.

Chris, Thank you so much for your kind words and recommendation! We are thrilled to hear that our Saunasell Patio XXS has been a valuable addition to your home. We take great pride in our high-quality products and are happy to know that you are satisfied with the workmanship. Please don't hesitate to reach out if you need any further assistance. Enjoy your sauna!
Best Regards, Keith and the Heracles Team.

Great Produce

Thank you for helping me. The delivery and installation process was prompt.

We are happy to hear that you had a great experience with our Black Cube! Thank you for choosing Heracles and we are always here to help.
Best Regards, Keith and the Heracles Team.

Camilla Traditional Outdoor Complete Kit .

What a fantastic buy. We purchased the kit and built the sauna over a week. I would put the install into a few stages. Build the sauna. you need 2 people for the end walls. Treat the outside Helo Aqua 20 & treat the inside Supi Saunasuoja suana care. Install the door and benches and treat benches with supi Laudesouja protective oil . Install mains supply, isolator and LED lighting. We love it. Its relaxing and easily fits 3 people with ample room. The sauna heats up quickly, smells wonderful and holds the heat very well. Wished we bought one years ago as it's a great experience.

Thank you for your kind words Duncan, and for sharing your positive experience with our Camilla sauna! We are so happy to hear that you found it to be a fantastic buy and that the installation process went smoothly for you. It sounds like you put a lot of care and attention into building and treating the sauna, which we truly appreciate. We are glad to hear that it easily fits 3 people and that the sauna heats up quickly and holds the heat well. Thank you for choosing our product and we hope you continue to enjoy the relaxing experience it provides.
Best Regards, Keith and the Heracles Team.

On site assembly.

I opted for the on site assembly and so glad I did, the chaps who arrived kept me updated with their journey progress and ETA.
Once arrive they were very efficient and ensured they cleaned up the area afterwards. They also went through the sauna and ensured I knew how to operate fully before leaving.
Great service.

Hi Dean! Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with our on site assembly service. Our team always strives to provide efficient and thorough service, and we are glad to hear that they were able to keep you updated and leave your space clean. We hope you enjoy your new sauna and please don't hesitate to reach out if you have any further questions. Thanks again for choosing us!
Keith and the Heracles Team.

Great service from Keith and team

A big thanks to Keith and his expert installation team. An incredible effort and one very happy customer.

Thank you for your kind words Matthew! We are so happy to hear that you had a great experience with our team and the installation of your Camilla Sauna. We appreciate your support and hope you enjoy your sauna for years to come. Thank you for choosing us!
Best Regards,
Keith and the Heracles Team

Halas Hele Nano

I’d highly recommend the Halas Hele Nano Sauna as a stylish and fantastic outdoor sauna option.

The sauna gets super hot in less than an hour and is an amazing addition to our property and wellness set up!

I have used it regularly over the last 3 months without any issues and would definitely recommend the wireless control set up which is fantastic so you can control it from your phone and even time when you’d like it to come on.

It is perfect as a 1 person Sauna as you can stretch out but I mainly use it with my son and that is fine also.

I’d also recommend Heracles Wellness, Keith’s support both before and after installation has been first class.

Hi BJ,

Thank you for taking the time to leave a review for the Haljas Hele Nano Outdoor Sauna. We are thrilled to hear that you are enjoying your sauna and that it has become a fantastic addition to your property and wellness routine. We appreciate your recommendation of the wireless control set up and are glad to hear that it has made using the sauna even more convenient. It's great to know that you have also had a positive experience with our customer support. We value your feedback and are happy to have you as a satisfied customer. Thank you for choosing Heracles Wellness! Please do keep in touch!

Best regards,
Keith and The Heracles Wellness Team

Super experience, great product

Fantastic experience with Heracles Wellness. Great customer service - Keith was particularly good - really prompt with tackling all questions and solutions for delivery etc. Delighted with the final product.

Thank you for your kind words Tom, and for choosing our Saunasell Round Cube Mini Outdoor Sauna! We're thrilled to hear that you had a super experience and that our customer service provided prompt and helpful solutions for you. We hope you continue to enjoy your fantastic product and thank you for your support!
Best Regards,
Keith and the Heracles Wellness Team.

Outdoor sauna

Excellent sauna
Easy to prep and use

Thank you for your positive feedback on our Camilla Traditional Outdoor Sauna! We're glad to hear that you found it to be an excellent sauna and easy to use. Happy sauna-ing!
Best Regards,
Keith and the team at Heracles.

An essential addition

We purchased a lid lifter to go with our Hot Tub. It is easy to use and makes light work of removing the lid when you want to use the hot tub. In our view, given that the Hot Tub is for our holiday lodge, which we sublet when we're not there, it is an essential piece of kit as it makes it easy to raise the lid and lower it right back into the correct position. If we left it to our guests to remove the lid by hand and put it down somewhere, then replace it again, we're not sure how long a lid would last. Fitting a lifter is a good investment as it will considerably prolong the life of the lid.

Thank you for taking the time to leave a review for our lid lifter. We are glad to hear that it has been an essential addition to your hot tub experience and has made it easier for you to use and maintain the lid. We agree that it is a good investment to prolong the life of the lid and we appreciate your feedback. Thank you for choosing Heracles!

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