Couldn't be happier with our experience with the entire Heracles Wellness team, specially Abdullah and Keith. They were available to answer any queries and give advice all along the way, and their installers did a fabulous job too. The product itself is amazing, and we have been really enjoying it. Highly recommended!
From initial inquiry to delivery everything was taken care of, late evening what’s app to solve a problem our end with electrics. I can highly recommend
We couldn’t be more pleased with our Camilla Traditional sauna kit. From start to finish Keith & Abdullah have been so helpful. The sauna has exceeded our expectations. The wood is beautiful quality. The Harvia heater heats the sauna really quickly. The installation was hassle free - we paid the additional fee for installation & Heracles arranged this for us. Communication has been excellent throughout. We shopped around before choosing Heracles. Heracles were cheaper than any of the other companies that we looked at & we consider the Camilla kit to be great value for such a high quality product. We are completely satisfied.
I had done a lot of research before purchasing that sauna, looking for one that offer the right health benefits by having the right wood a sauna should have to conserve heat along with the best heater (Harvia) whilst still being value for money. The reviews gave me confidence after knowing the specifications aligned with what I wanted and I couldn’t be happier with having made the purchase. The service was brilliant, all my questions answered imminently , Abdullah was very patient and accommodating especially when getting the sauna installed and the electrics arranged by our own electrician. We paid extra for the sauna to be built and treated and the team were so professional and hard working doing an excellent job. Worth the money spent once again and would definitely recommend !
Really pleased with the build quality of my Camilla sauna unit, it looks great particularly after applying necessary external and internal oil. Keith and team customer service and communication could not have been better, and Keith helped explain I could put heater on the left hand side of the sauna (as I enter) to help the electrician wire up to adjacent shed unit. Highly recommend.
Stunning sauna works really well no problems
Team always helpful the kit is top notch 👌.
Mark
In margate kent
After researching several different companies selling saunas, I was very happy to come across Heracles Wellness. I phoned them to ask some questions and they were very helpful in answering all my queries. I then decided to purchase the Insignia Hybrid Sauna.
A delivery date was set and the sauna was delivered as arranged with no problems.
With the help of a friend, we built the sauna and our electrician connected all the electrics up.
I have used the sauna a few times since it’s been up and running and I am very pleased with it as I have Parkinson’s and Rheumatoid Arthritis so hoping it helps alleviate pain and aching.
I would thoroughly recommend the company if you are looking for an excellent quality product and very good customer service.
We couldn't be more happy with this purchase! Recommended by another happy customer we know, customer service has been great from start to finish. Easy to contact someone and arrange delivery as well as a couple of questions during installation and optimising how we use it. The quality of the product is also great and gives a great sauna experience.
We are very happy with the product and the experience with Heracles. Good communication throughout the process, was delivered quickly and installed within one day without issue. We had a slight snag with our lighting set up, Keith was on hand to support our electrician over the phone and we got sorted. Thanks!!
10/10 on the value for your money
10 /10 for Style & looks
10 /10 for the layout design and available space inside
10 /10 for the quality of the selected timber inside and out
10/10 for the sleek glass heating controller
10/10 on the modern drop heater and the heating up time (very fast)
10/10 for the installation team (ultimate pros) you wont believe how dedicated they are
10/10 for treating my property with respect
10/10 for Keith's and the teams customer service
Would I use this company again you guessed it 10/10
Adding up to a100% satisfying experience
Well done Keith and the team credit were credit is due
Wow, John, Thank you so much for taking the time to leave such a lovely review.
So glad that we could meet your expectations, it took us a wee while but we got there in the end.
Enjoy 'Donna the Sauna', she is a beauty, and keep in touch!
All the best, Keith and the team.
Well what can I say. From my first enquiry through to installation and commissioning the experience of purchasing this High Quality product from Heracleswellness has been great!. When I spoke to Keith initially I was impressed with his friendly, Knowledgeable and professional manner he answered all my questions and sorted a rapid delivery of my selected Sauna kit. After watching the instructional build video i opted to have their team of experts do the build for me ( in hindsight a good choice and I consider it money well spent to optimise the build quality of the product.) Paval and his installation team arrived promptly and I found them to be a very professional and skillful bunch of lads. They worked Efficiently and left the work area on my patio clean and tidy. This is a 5 star product and a 5 star company in my opinion and I would happily recommend them to anybody in the market for this type of product
Thanks lads
Tony
Tony,
Thank you so much for the kind words. Really glad we were able to meet your needs and thanks for the photos, the Black Cube looks amazing in your garden!
Thank you for choosing us, and please keep in touch.
Keith, and the Heracles team.
Really pleased with both the Sauna and Installation. Quality is far superior to others we looked at.
Thank you Simon for the nice review.
I know you were just getting wired up last week, hope you have had a few good sessions by now!
All the best, Keith and the Heracles team.
The Sauna looks incredible. The sales team were the most responsive people that I’ve bought something from in this country. The installation team were second to none - kind, friendly, keen to tell me about everything and ensure all was well with me.
I shopped around a lot and I also think Heracles are best value for money. If you are wondering weather or not to go for it then I irrefutably recommend you do! I’ve added a picture of the team in action. I laid the African railroad sleepers which is a perfect and good looking base.
Thank you so much, James.
I really appreciate you taking the time to leave such a thoughtful review, and I’m sorry it’s taken us a little while to reply.
It means a lot to hear how pleased you were with both the sauna and the service from the team. We work hard to make the whole process as smooth and straightforward as possible, so your comments genuinely mean a lot.
Thank you as well for sharing the photo — it looks fantastic, and the African railway sleepers make a brilliant base.
Thanks again for choosing us, and we hope you enjoy the sauna for many years to come.
Keith and the Heracles team
It arrived faster than I had expected. It came well packed on the back of a large lorry and put on my drive.
It took 2 of us 4 days to put together and the instructions were mostly ok. For the part we weren’t sure on, the flue, we were able to get help from the head office.
It is made from high quality materials and looks great. The timber has been pre-treated which saved me time.
Overall I am very pleased with everything.
Thank you very much, Adair.
We really appreciate you taking the time to leave a review. It’s great to hear you were happy with the delivery speed and the overall quality of the sauna.
We’re also glad we could help get the flue issue sorted for you. Thank you again for choosing Heracles, and we hope you enjoy your Camilla XL for many years to come.
Best regards,
Keith and the Heracles team
I could not be happier with my Camilla sauna from Heracles.
I had been researching for quite some time until I found Heracles and placed my order largely based on the fantastic reviews.
But the true test of a business is when things go wrong - as they did for me, with the installation by a 3rd party contractor.
Keith monitored the whole process and not only alerted me to the issues before I had chance to complain but stepped in with his team to make sure the job was completed without compromise to both his standards or my total satisfaction.
Pavel and his highly experienced, knowledgable & efficient team left no stone unturned in ensuring this.
Electrics (already installed) were connected as they left and I was in the sauna, something like 10 hours after they arrived - fantastic.
I could not be more happier with my sauna and my choice of supplier, thank you Kieth - look no further than Heracles, you will not go wrong.
Hi Steve,
Thank you for taking the time to leave such a glowing review of our Camilla sauna kit and services. Obviosuly we are very sorry for the mess the 3rd party contractor made, we will not be using them again, but glad we could get it sorted for you quickly and thank you for your patience. It looks amazing in grey!
Best regards, Keith and the Heracles Team
From my initial interest I asked Keith and Abdullah many questions as I was looking at other products. They always gave me quick answers and were always professional. I was unsure about the cost of using the installation team and had further worries when I had problems with my bank allowing me to pay them! Keith took control and sorted it. The team arrived at 9.15am in the rain and did not finish until 9.15PM and they worked so hard. Really friendly and professional , I have to say worth every £. After installation the electrical installation and set up was not straight forward but again Abdullah was on hand to resolve the issues. Now up and running the product is quality and I am so pleased that I decided to buy a Heracles Sauna:)
Hi Russell, thank you so much for leaving such a kind review! We're happy to hear that our team was able to assist you throughout the process and that you're enjoying your new Heracles Sauna. We truly appreciate your support and hope you continue to love your Patio Sauna for years to come. Thank you again for choosing Heracles and Leil® Saunas.
Best Regards, Keith and the Heracles Team
If you are considering purchasing a sauna, then look no further than Heracles Wellness saunas, I cannot recommend this company enough-the customer service was exceptional from start to finish. The quality of all the components from the interior to the exterior are first class and made to a very high standard.
With the exception of the electrics, which took half a day, a carpenter with myself fetching, holding and brewing it took us 1-1/2 days to build.
We’ve now been using it for 3 weeks and we cannot believe just how good it is, there isn’t one negative thing I can say about it, or the company, it has exceeded our expectations and we set very high standards in quality and customer service. Once again don’t look any further these are the real deal. Thank you !
Thank you Andrew and Susanne for the lovely review. I must say you have done an exceptional job for a self build. I love the little walkway you have made, it looks like a real home spa experience!
We hope you enjoy your sauna for many years to come and please do keep in touch.
Best Regards, Keith and the Heracles Team.
Great custom service, I contacted Keith regarding a couple of queries before committing to buy, whom got back to me the same evening (sunday). The kit arrived really quick, packaged very securely, via a flat bed truck and was easy to assemble following the instructions. Had a couple of minor things during assembly but nothing common sense couldn't sort ! Had the sauna now for a few weeks and we really love it. It heats up in about 20mins and holds the heat very well. The heater seems to be of good quality as do the lights. I had looked at various other companies and I'm very glad I choose this one, highly recommended 👌
Thank you Rick for the lovely review and for choosing Heracles! We are glad to hear you don't regret it. Looks like you have done an exceptional job on the self build! Please do keep in touch!
Best Regards, Keith and the Heracles Team.
We could not be happier with our purchase. We have wanted a home sauna for a while but space and cost was always a sticking point. Infrared was an option as these tend to be smaller in size but we really wanted that traditional sauna heat feeling so the Camilla Mini was the absolutely ideal size. When shopping around we found other companies would appear competitive but the timber would be a lower grade like fir wood or thinner. Then other companies would offer a smaller heater which was our biggest concern - pointless having a traditional sauna if it takes ages to heat up. Then when you try and add lighting (which is a must to give it that premium feel) the price goes up even further. I then came across this Camilla Mini complete kit which is a fantastic price but the product itself is so good. I pre ordered the product which arrived on time, i choose to build myself with a family member who is a qualified joiner, it does take time but is straight forward enough to build, all in all it took us just over 2 1/2 days to build and treat with 2 coats of oil. As you can see from the images we choose to flip which side the heater goes as I wanted all the cables hidden to the side facing the house so the side facing the garden looks clean and smart. I then had a qualified electrician fit all the electrics, which again is straight forward if you have easy access to your main board but does take time to run all the armoured cable (try and pre book your electrician with your delivery as you'll want to use it straight away). Using the product is brilliant, the heater is very easy to use and takes approx. 15mins to get to 80 degrees and 25 mins to get to 100+ degrees (this is when used in the month of December), the sauna holds heat really well and we've had 3 people comfortably on the top bench. I would highly recommend this product and the pre sale and after sale help from Keith and Abdullah has been brilliant.
Thank you so much for your kind words Laura and for taking the time to leave us a review. We are thrilled to hear that you are enjoying your Camilla Mini and that it has met all of your expectations. Love the set up and smart placement of the dimmer switch! Amazing job on the build and glad to hear that it's heating up rapidly even in the depths of winter!
We hope you enjoy it for many years to come.
Best Regards, Keith and the Heracles Team.
Our Leil Black Cube Sauna has exceeded our expectations in every way. We wanted a sauna which blended with our garden setting, to provide spa like quality without crowding our outdoor space. It's elegant compact design is spacious enough on the inside to fully recline, whilst occupying a relatively small footprint. It's sleek, black exterior has allowed it to blend in with both our vegetation and existing structures.
The smoked glass windows allow us privacy whilst being able to enjoy all the benefits of our garden scenery. The interior is so comfortable we are already doubling up its use as a winter garden room, where we can enjoy observing visiting wildlife which remains oblivious to our presence.
We have opted for the HUUM heater which achieves temperature in under 30 minutes, even when its close to freezing outdoors. The heat is so even it matches anything we have experienced in specialised spa resorts, and the compact design means that half a ladle of water from the elegant bucket supplied, brings an instant zing to the whole cabin. The adjustable LEDs enhance the ambiance of the idyllic Sauna experience.
The installation process was no less pleasing. Keith and Abdullah were so easy and pleasant to deal with. They have constantly checked on my satisfaction, and helped me through all the installation process with several hints and tips. The mechanical installation team were a delight, and negotiated our narrow and inticrate entrance without fuss. A team of three worked tirelessly from dawn until dusk to complete the process in one long day. They were so pleasant, and the handover was simplified by a thorough supplied checklist.
One part of the installation which is seperate, and should not be underestimated (in price or time) is the electrics. It took 2 engineers several hours, just to wire the sauna, and it also needs a seperate supply from the mains unit, which is also a substantial activity. Fortunately Heracles supply a list of experienced electricians which allow for a more efficient and quality process.
It is also easy to overlook the foundations, and I nearly did! Our garden is on a slope and normal foundations would have been costly and time consuming. So at the last minute, I chose to employ ground screws. I was lucky to discover a company called 'No more digging'. They too were a delight to work with, and they interacted with Heracles to produce an unobtrusive substructure, that they prebuilt. This meant the entire foundation was installed inside 90 minutes at a very reasonable cost!!
This option which impressed the Heracles team, has the bonus of maintaining excellent air circulation underneath the sauna, but does raise its height such that a step access needs to be factored in.
Don't just take our word for it, but our son and daughters are visiting more regularly to enjoy the delights of this health enhancing garden Sauna. We all agree on the high quality of the Sauna aesthetics and practicality.
For anyone considering a similar venture I can thoroughly recommend Heracles Wellness and the Leil Black Cube Sauna.
Thank you Keith and the teams, this has been an unexpectedly pleasurable experience.
Wow, thank you so much for the in depth review Andrew! We are so glad that you chose Heracles and the Leil Black cube. We are well aware that they electrics can be tricky and expensive, especially for WiFi set ups and it is something we are trying to make customers aware of up front.
Glad to here the family are visiting more often and that all are enjoying the amazing health benefits of a proper Finnish style traditional sauna.
Thanks again for choosing and Heracles and please do keep in touch!
Best Regards, Keith and the Heracles Team.
Thanks Gareth, we hope you will enjoy it for many years to come!
Best Regards, Keith and the Heracles Team
I had been researching saunas for my garden and came across Hercules wellness. Reading the reviews I decided this was the company I definitely wanted to go with them, plus the fact that they did the choice of sauna and heaters that I wanted.
From first contact I was not disappointed and the service has been brilliant from initial enquiry to purchase and then install. Any questions I had were answered and all information supplied was fantastic.
The installation team were so efficient, polite and absolutely were experts in their field. In addition to putting up my wonderful sauna, they helped my electrician with guidance & a few tips, which was much appreciated.
The sauna itself and 6kw spirit heater I’m so pleased with, it’s been a brilliant purchase from brilliant company.
Thank you to you all and to the install team.
Thank you for your kind words Jenny! We are delighted to hear that you had a fantastic experience with our service and that our team was able to assist you in finding the perfect sauna and heater for your needs. We pride ourselves on providing excellent customer service from start to finish and we are glad to hear that you were satisfied with our communication and installation process. Thank you for your support and for taking the time to leave us a review. Enjoy your new sauna!
Best Regards, Keith and the Heracles Team
Apologies it had taken so long to send you this message.
We have been delighted with our sauna and our experience with yourselves has been perfect from day 1. We were initially apprehensive about the speed of delivery and we should not been concerned, as I recall the kit arrived within a couple of weeks. You advocate the use of your team of builders to construct the sauna and having built it as a kit, this I fully understand. You need to be experienced and confident to undertake yourself. That said the quality of the components was excellent and no single element caused concern.
You will be unsurprised to hear our only issue was getting the electrician back to finally connect it to the bespoke power supply we had already had installed.
Thank you again, great kit and lovely sauna.
Hi Patrick,
Thank you for taking the time to leave this wonderful review. We are thrilled to hear that our Camilla Sauna. has met your expectations and that you had a positive experience with our team.
We understand that building a sauna can be a challenging task and we are glad to hear that our team was able to assist you in the process. We apologize for any delays in the delivery and we are happy to hear that the quality of the components met your standards.
We will definitely take your feedback into consideration and ensure a smoother process for future customers. Thank you again for choosing our product and for your kind words. We hope you continue to enjoy your sauna.
Best Regards, Keith and the Heracles Team
I recently purchased the Saunasell Black Cube Premium 4 Person Outdoor Sauna Kit from Heracles Wellness, and I’m absolutely delighted with it. From start to finish, the service has been excellent.
The sauna itself is incredibly well-built, with a premium feel and a sleek, modern design that looks fantastic in the garden. The heat-up time is quick, the interior is surprisingly spacious, and the overall quality is exactly what I was hoping for. It’s been a brilliant addition to our home — both relaxing and great for overall wellbeing.
Communication and delivery were smooth throughout, and everything arrived exactly as described. I’m really pleased with the whole experience and would happily recommend both the product and Heracles Wellness.
Thanks again for a great service!
Thank you so much for your kind words, Andrew! We are thrilled to hear that you are enjoying your Black Cube Sauna. It is our mission to provide top-quality products and exceptional service, and we are happy to know that we have met your expectations. Thank you for recommending our product and company. We appreciate your support! Happy sauna-ing!
Best Regards, Keith and the Heracles Team
we loved it, great sauna and team super helpful- even with aftercare
Hi Rob! We're thrilled to hear that our Insignia Sauna has transformed your daily routine. We're so glad you're loving it and that our team was able to provide helpful support, even after your purchase. Thanks for choosing us and happy sauna-ing!
Best Regards, Keith and the Heracles Team