Insignia 2 Person Outdoor Infrared Sauna Plug and Play

The Insignia can be run from either a single or three phase supply. We do not offer electrical advice and all electrical connections should be made by a qualified electrician.

Delivery to the UK Mainland is free. Your order will be delivered to your doorstep and you will be responsible for unloading.

The Insignia will require 2 people to assist with unloading by hand.

Installation

The Insignia is designed for easy self assembly. You can find the full assembly instructions here.

Wood Guarantee

The wood structure is covered for 2 years when the sauna is installed by the Insignia installation team, or 1 year where the sauna is self-installed.

Insignia saunas are made from the highest quality woods. All structures using wood are susceptible to minor dents, scratches and scuffing. This is normal and will not affect the integrity or operation of your sauna.

Wood is a living material that continues to respond to climate conditions, even after being manufactured into a sauna. Variations in colour or grain and irregularities such as fine cracks are part of the natural beauty of the wood and are not considered defects. During normal operation, wood may crack slightly due to changes in moisture level. This will not affect the structural integrity of the sauna and is not considered replaceable under the terms of the warranty.

Should your sauna have interior blemishes, scratches or scuffs, these can be either left alone or sanded with fine grain sand paper. Please avoid any treatment containing a high concentration of alcohol as this may discolour the wood and leave a stain.

For the exterior, the current model uses an aluminium-clad outer finish and an aluminium frame/base, so there is no exposed outer timber requiring routine treatment and no need to leave 360-degree access around the sauna for future retreatment. Please follow the latest Heracles / Insignia care guidance for your specific model configuration.

2 Year Electrical Guarantee

This plug and play model is supplied with a standard 3-pin plug and should be used strictly in accordance with the manufacturer guidance. Any fault-finding, repairs or unauthorised electrical modifications should only be carried out by a suitably qualified professional. Failure to follow the manufacturer guidance may invalidate the warranty.

Items not covered under your warranty:

• Light bulbs used in the wall lighting are considered a consumable product
• Seat covers fall under general wear and tear and are not covered under the terms of the warranty

NOTE: Insignia do not cover labour or any services employed by a third party.

Insignia 2 Person Outdoor Infrared Sauna Plug and Play is designed for outdoor use, but it is not maintenance-free. A small amount of regular care will help keep the sauna clean, protect the timber, and prevent avoidable issues over time.

After each use

• Wipe down wet benches, backrests, floors and high-contact areas.

• Leave the door and vents open until the interior has dried properly.

• Do not leave wet towels or accessories inside the sauna.

Cleaning

• Clean periodically with warm water, a soft cloth or brush, and a mild sauna-safe cleaner.

• Avoid harsh household chemicals, bleach, ammonia, abrasive cleaners, or normal interior varnishes.

Benches and interior timber

• Sit on towels during use to reduce sweat staining.

• If the bench timber becomes dry or marked, it can be lightly cleaned and gently sanded if required. Only use timber-care products that are suitable for sauna interiors and follow the Insignia manual.

Infrared heaters

• Keep infrared heater panels clean, dry, and unobstructed.

• Wipe panels only with a soft, dry or lightly damp cloth when the sauna is switched off and fully cool.

• Do not spray water or cleaning products directly onto infrared heaters, control panels, lights, speakers, or electrical components.

Doors, seals and fittings

• Check the door, hinges, handles, seals, vents and visible fixings periodically.

• Outdoor timber and fittings can move slightly with temperature and humidity, so minor adjustment may occasionally be required.

Exterior, roof and exposed locations

• Check the exterior, roof, fixings, hinges, vents and drainage periodically, especially after storms or long wet periods.

• Coastal, shaded, very exposed, or high-rainfall locations may need more frequent maintenance.

• In coastal or sea-air locations, exposed metal parts such as hinges, fixings and brackets should be checked more often and given extra corrosion protection where appropriate, such as WD-40 or a suitable zinc-based protective spray.

• In windy or exposed locations, check that any parts vulnerable to wind lift or movement are properly secured. If needed, use additional suitable fixings, adhesive, or restraints in line with the manufacturer’s guidance.

Manuals

• Always follow the specific manual supplied with your sauna. If the manual gives different maintenance instructions, the manufacturer’s manual should take priority.

If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please contact us within 14 days of receipt of your purchase.

Exempt from refund are Bespoke orders. Black, white, carbon or any other designs which have been added to the showers fall under the category of bespoke orders.

To return an item please contact our us 0330 043 0870 and arrange collection or the return of the item. You are responsible for returning the item to us and the cost of this. You have 14 days from the receipt of your order to contact us to arrange a return of the purchase. The item must then be returned within 14 days from that point.

Please Note: Once build/installation commences this is deemed as acceptance of the product.