Camilla Compact Traditional Outdoor Sauna 1-2 Person

Our saunas are delivered on a pallet as standard and include comprehensive installation instructions. You can view these instructions here.

Should you prefer your sauna to be delivered fully assembled, this service is available for an additional fee by selecting the checkbox above.

Unloading and Positioning

While delivery to your doorstep is complimentary, the costs associated with unloading and crane positioning are not included. For flat-pack deliveries, we recommend using a forklift for unloading. However, this can also be done manually, which involves unpacking the sauna on the truck and removing it piece by piece.

Fully Assembled Deliveries

For fully assembled deliveries, either a forklift or a crane will be required, depending on the access to your chosen location. If the access is sufficiently wide, hiring a forklift is generally more cost-effective. In cases where a crane is necessary, the typical cost ranges from £150 to £200.

Alternatively, we can arrange the unloading and positioning for you for an additional fee. Please contact us if you would like to opt for this service.

At Heracles Wellness, we are confident in the quality of the products we offer. Therefore, we provide a 2-year guarantee on these saunas when installed by a professional or an approved installer. If the buyer chooses to self-assemble the sauna, the warranty period is limited to 1 year.

To ensure longevity and maintain the factory warranty, please follow these instructions:

• If you have a self-assembled wooden product, you must finish it both inside and out with an appropriate breathable wood oil to validate the warranty.
  
• If any parts are missing or defective during assembly and inspection, promptly take pictures and contact us at info@heracleswellness.co.uk. Buyers must report any missing components within 24 hours of receiving the product. Claims made after this period regarding missing items will not be accepted under warranty. However, we can still supply replacement parts after this timeframe, but these will be chargeable.
  
• The sauna must be installed on a pre-prepared foundation that is level to ensure proper functioning of doors and windows.
  

Warranty Terms:

• The warranty is valid for 2 years from the product handover for professionally installed saunas, or 1 year for self-assembled saunas, contingent on following the manual and finishing guidelines.
  
• Repair or replacement of components does not extend the warranty.
  
• Report missing or defective components immediately with pictures and explanations to info@heracleswellness.co.uk. Missing components must be reported within 24 hours of delivery to qualify for free replacement. Requests made after this period will incur a charge for replacement parts.
  
• We may investigate and involve experts if necessary.
  
• The warranty covers construction and component defects, and absence of components.
  

Warranty Exclusions:

• Self-Assembly Errors: Damages caused by incorrect self-assembly or failure to follow the assembly instructions are not covered.
  
• Storage: The warranty does not apply if the product has been stored flatpack outdoors and exposed to weather conditions.
  
• Transport: Damages during transport must be reported to the transport company.
  
• Installation: If assembly instructions are not followed, or if the foundation is not level.
  
• Finish: If the wooden product is not finished inside and outside immediately after assembly.
  
• Wood characteristics: Natural wood characteristics, including expansion, contraction, tone differences, knots, resin pockets, and minor cracks.
  
• Other: Damage to glass components by the buyer, condensation on glass, and unforeseen circumstances (theft, vandalism, weather).
  

Warranty Invalidation:

• Initial inspection: The warranty is void if the buyer does not check the product's quantity, presence, and quality promptly after receiving it and before assembly. Missing parts must be reported within 24 hours of delivery to qualify for warranty replacement. After this period, replacement parts can still be provided but will be subject to additional charges.
  
• Installation: Installing faulty components that could have been identified earlier.
  
• Information: Providing incorrect information or lacking proof of purchase.

Returns and Refunds Policy for Made-to-Order Saunas

At Heracles Wellness, we take pride in offering high-quality, made-to-order saunas tailored to your unique needs. Due to the bespoke nature of these products, our returns and refund policy is designed to reflect the custom craftsmanship involved.

Why Returns Are Limited for Made-to-Order Saunas

Made-to-order saunas are personalised and manufactured based on specific customer requirements. As such, these items cannot be resold or restocked, which is why we are unable to accept returns or offer refunds once fabrication has begun.

We encourage you to carefully review all details of your order before confirming, including dimensions, features, and finishes.

Our Policy in Detail

• Customisation Acknowledgement: By placing an order for a made-to-order sauna, you acknowledge that this is a bespoke product tailored to your specifications.

• Non-Returnable Items: Once production has started, cancellations, returns, or refunds are not permitted unless the product is defective or damaged upon arrival.

• Damaged or Faulty Products:

• If your sauna arrives with damage or a manufacturing defect, please notify us within 48 hours of delivery.

• We will assess the issue and may offer a repair, replacement, or refund, depending on the situation.

• Order Review: We strongly recommend double-checking all measurements and customisations to avoid errors.

• Right to Cancel (Prior to Fabrication): You may cancel your order before fabrication begins, subject to an administration fee.

Relevant Consumer Laws

Our policy aligns with your rights under UK consumer protection laws, including:

• Consumer Rights Act 2015: This law ensures products must be of satisfactory quality, fit for purpose, and as described. If your sauna does not meet these standards, we will take appropriate action to resolve the issue.

• Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013:

• Bespoke and made-to-order products are exempt from the standard 14-day cancellation period for online sales.

• However, your rights remain protected if the product is faulty or does not match the agreed-upon specifications.

How to Contact Us

If you have concerns about your order, please contact us at info@heracleswellness.co.uk. We’re happy to assist and ensure your satisfaction with our products.