Control Unit
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Two Year Warranty
Call us on 0330 043 0870 for expert advice
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- Warranty
- Return and Refunds
- Warranty Coverage: Product free from material and manufacturing defects.
- Validity: From the date of delivery.
Warranty Service:
- In case of defects due to material or assembly quality, we will recommend repair partners will repair or replace the device or its part.
- Labour and spare parts charges are waived.
- Saunum decides on component replacement or device exchange.
- Replaced components become Saunum's property.
- Consumers retain legal rights against the seller.
Warranty Conditions:
- Installation Report: Warranty valid with a completed installation report.
- Installation: Device must be installed by a qualified electrician per regulations.
- Private Sauna Use: Warranty for sauna climate device is 2 years.
- Public Sauna Use: Warranty for sauna climate device is 1 year.
Exclusions:
- Routine maintenance, cleaning, and wear and tear part replacement.
- Unauthorised device adaptations or modifications.
- Transport-related risks.
- Misuse, improper installation, or unauthorised repairs.
- Damage from accidents, lightning, water, fire, poor ventilation, etc.
- Faults from non-recommended stones and salt balls.
- Heaters and salt balls are not covered.
Warranty Claims:
- For warranty claims, please contact Heracles Wellness. We will guide you through the process and connect you with the necessary service technicians.
Important Notes:
- Sauna climate devices must be connected by a professional electrician.
- Read and keep the user manual for reference and maintenance guidance.
14-day return policy
- Should the goods purchased from not be suitable to you for some reason, you have the right to return the product within 14 days and get a 100% refund.
- In order to return the product, please send us an email (info@heracleswellness.co.uk) and we will guide you from there.
- In the event of deterioration of the goods, the buyer shall be liable for the reduction in value if he has used the goods in a manner other than necessary to ascertain their nature, characteristics and functioning. In order to inspect the nature, characteristics and functioning of the products, the buyer may handle and use them only as he is normally allowed to do in the shop.
- We will refund the sum paid for the returned product to the purchaser’s bank account without delay, but no later than within 14 days from the date we receive a withdrawal application from the purchaser.
- The return policy does not apply to goods that are not suitable for returning due to health protection or hygiene reasons and if the goods have been opened following delivery.
latest_date
15
earliest_date
10
Control Unit
Free
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