H20 HydroPro Air Source Heat Pump For Hot Tubs
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- Description
- Delivery & Installation
- Warranty
- Return and Refunds
In today's economy, the cost of operating a hot tub has doubled, just like many other household appliances. These hot tub air source heat pumps are compatible with either a 13A Plug & Play or a 32A spa and can save on average 50% on your electric bill and up to 75% in summer. Simply provide us with a quick video showcasing your hot tub's location, make, and model. With this information, we can determine if our air source pump is compatible with your hot tub.
Hydro-Pro Heat Pumps, type P On/Off - High Coefficient Of Performance with Titanium Heat Exchanger, Precision Temperature Control, Low Noise Compressor and Fan in a compact unit.
Hydro-Pro heat pumps help to extend the swimming season, capable of heating and cooling both in-ground and above ground pools during the extended summer season. This makes the pool heater suitable for swimmers who use their pool on a seasonal basis from May to October. Extremely efficient, economical and an environmentally friendly way of heating your pool. A good solar cover must be used in conjunction with these heat pumps. Hydro-Pro heat pumps must be installed outside but will work with temperatures as low as -5°C but efficiency will obviously be affected.
Features:
- "All seasons" model that works down to -5°C
- Quiet running
- Titanium Heat Exchanger resistant to erosion from Chlorine, Bromine and Salt in the water
- For heating and cooling during the extended summer season
- Integrated Microprocessor monitors all sensors and controls the unit without needing user intervention
- Easy temperature control with LCD display
- Automatic defrost
- Easy installation
- High efficiency, COP up to 6.4
- Cabinet made of ABS for longer lifespan
- R32 gas, which has a 3x lower GWP (Global Warming Potential) than R410A gas and improved efficiency
- Low water flow rate of 2.3 cubic metres per hour required to operate correctly
- 2 year parts warranty for heat pump and compressor
H20 HydroPro Air Source Heat Pump Specifications
| Description | Unit | Value |
|---|---|---|
| Heating capacity Air 27°C & Water 27°C | kW | 5.81 |
| Heating capacity Air 15°C & Water 25°C | kW | 4.12 |
| Power input | kW | 0.97 |
| Maximum Swimming pool volume with good insulation* | m³ | 20-28 |
| Running current | A | 4.5 |
| Slow fuse current | A | 15 |
| COP at Air 27°C & Water 27°C | 5.87 | |
| COP at Air 15°C & Water 25°C | 4.25 | |
| Power supply | V/Ph/Hz | 230/1/50 |
| Heat exchanger | Titanium | |
| Compressor type | Rotary | |
| Compressor brand | Hitachi | |
| Refrigerant | R32 | |
| Fan quantity | 1 | |
| Fan direction | Horizontal | |
| Fan speed | RPM | 850 |
| Fan power input | W | 90 |
| Noise level (1 m) | dB(A) | 50 |
| Noise level (10 m) | dB(A) | 38 |
| Water connection | mm | 50 |
| Minimum water flow | m³/h | 2.3 |
| CO2 equivalent | Tonne | 0.27 |
| Net dimensions | L/W/H mm | 770/315/585 |
| Shipping dimensions | L/W/H mm | 785/325/585 |
If you are considering purchasing a sauna, then look no further than Heracles Wellness saunas, I cannot recommend this company enough-the customer service was exceptional from start to finish. The quality of all the components from the interior to the exterior are first class and made to a very high standard.
With the exception of the electrics, which took half a day, a carpenter with myself fetching, holding and brewing it took us 1-1/2 days to build.
We’ve now been using it for 3 weeks and we cannot believe just how good it is, there isn’t one negative thing I can say about it, or the company, it has exceeded our expectations and we set very high standards in quality and customer service. Once again don’t look any further these are the real deal. Thank you !
Great custom service, I contacted Keith regarding a couple of queries before committing to buy, whom got back to me the same evening (sunday). The kit arrived really quick, packaged very securely, via a flat bed truck and was easy to assemble following the instructions. Had a couple of minor things during assembly but nothing common sense couldn't sort ! Had the sauna now for a few weeks and we really love it. It heats up in about 20mins and holds the heat very well. The heater seems to be of good quality as do the lights. I had looked at various other companies and I'm very glad I choose this one, highly recommended 👌
We could not be happier with our purchase. We have wanted a home sauna for a while but space and cost was always a sticking point. Infrared was an option as these tend to be smaller in size but we really wanted that traditional sauna heat feeling so the Camilla Mini was the absolutely ideal size. When shopping around we found other companies would appear competitive but the timber would be a lower grade like fir wood or thinner. Then other companies would offer a smaller heater which was our biggest concern - pointless having a traditional sauna if it takes ages to heat up. Then when you try and add lighting (which is a must to give it that premium feel) the price goes up even further. I then came across this Camilla Mini complete kit which is a fantastic price but the product itself is so good. I pre ordered the product which arrived on time, i choose to build myself with a family member who is a qualified joiner, it does take time but is straight forward enough to build, all in all it took us just over 2 1/2 days to build and treat with 2 coats of oil. As you can see from the images we choose to flip which side the heater goes as I wanted all the cables hidden to the side facing the house so the side facing the garden looks clean and smart. I then had a qualified electrician fit all the electrics, which again is straight forward if you have easy access to your main board but does take time to run all the armoured cable (try and pre book your electrician with your delivery as you'll want to use it straight away). Using the product is brilliant, the heater is very easy to use and takes approx. 15mins to get to 80 degrees and 25 mins to get to 100+ degrees (this is when used in the month of December), the sauna holds heat really well and we've had 3 people comfortably on the top bench. I would highly recommend this product and the pre sale and after sale help from Keith and Abdullah has been brilliant.
Our Leil Black Cube Sauna has exceeded our expectations in every way. We wanted a sauna which blended with our garden setting, to provide spa like quality without crowding our outdoor space. It's elegant compact design is spacious enough on the inside to fully recline, whilst occupying a relatively small footprint. It's sleek, black exterior has allowed it to blend in with both our vegetation and existing structures.
The smoked glass windows allow us privacy whilst being able to enjoy all the benefits of our garden scenery. The interior is so comfortable we are already doubling up its use as a winter garden room, where we can enjoy observing visiting wildlife which remains oblivious to our presence.
We have opted for the HUUM heater which achieves temperature in under 30 minutes, even when its close to freezing outdoors. The heat is so even it matches anything we have experienced in specialised spa resorts, and the compact design means that half a ladle of water from the elegant bucket supplied, brings an instant zing to the whole cabin. The adjustable LEDs enhance the ambiance of the idyllic Sauna experience.
The installation process was no less pleasing. Keith and Abdullah were so easy and pleasant to deal with. They have constantly checked on my satisfaction, and helped me through all the installation process with several hints and tips. The mechanical installation team were a delight, and negotiated our narrow and inticrate entrance without fuss. A team of three worked tirelessly from dawn until dusk to complete the process in one long day. They were so pleasant, and the handover was simplified by a thorough supplied checklist.
One part of the installation which is seperate, and should not be underestimated (in price or time) is the electrics. It took 2 engineers several hours, just to wire the sauna, and it also needs a seperate supply from the mains unit, which is also a substantial activity. Fortunately Heracles supply a list of experienced electricians which allow for a more efficient and quality process.
It is also easy to overlook the foundations, and I nearly did! Our garden is on a slope and normal foundations would have been costly and time consuming. So at the last minute, I chose to employ ground screws. I was lucky to discover a company called 'No more digging'. They too were a delight to work with, and they interacted with Heracles to produce an unobtrusive substructure, that they prebuilt. This meant the entire foundation was installed inside 90 minutes at a very reasonable cost!!
This option which impressed the Heracles team, has the bonus of maintaining excellent air circulation underneath the sauna, but does raise its height such that a step access needs to be factored in.
Don't just take our word for it, but our son and daughters are visiting more regularly to enjoy the delights of this health enhancing garden Sauna. We all agree on the high quality of the Sauna aesthetics and practicality.
For anyone considering a similar venture I can thoroughly recommend Heracles Wellness and the Leil Black Cube Sauna.
Thank you Keith and the teams, this has been an unexpectedly pleasurable experience.
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As with all products at Heracles, delivery of H20 spas products is completely free. It usually takes between 5 to 10 working days from the day that you place your order to get it to your address.
Please bear in mind that this will depend on your location and the demand at the time.
Installation
Installation is not included as standard. If you would like your H20 spa to be fully set up this can be arranged for an extra fee. Please contact us if you would like this to be included.
H20 Spas provide a 2-year Warranty on parts on all of its products. This warranty is designed to assure you of our commitment to quality and customer satisfaction.
H20 Spa Warranty
- Structure Warranty: 10 years (aluminium frame)
- Shell Surface Warranty: 2 years (cracks, blisters, peeling, delamination)
- Electrical and Plumbing Equipment Warranty: 2 years (pumps, heater, control system)
- Other Spa Components Warranty: 1 year (ozonator, blower, surround, LED, etc.)
- Labour Warranty: 2 years (travel costs not included, see details below)
- Cover, Headrests, Cabinet Warranty: Defects in materials and workmanship at the time of delivery.
Important Warranty Notes:
- All warranties begin from the original delivery date.
- Warranties apply only to the original owner at the original installation site.
- Shipping costs are not included.
- Incorrect spa usage, chemical damage, unauthorised repairs, and commercial use void the warranty.
- Spa must be serviced annually by H2O Spa Ltd or an approved contractor to maintain the warranty.
Performance
- Fault Reporting: Report faults within 14 days to info@heracleswellness.co.uk
- Call Out/Travel Charges: A charge of £1.10 per mile from NG6 applies, plus a £150 deposit. This charge is waived for faults reported within the first 30 days of delivery.
- Non-Warranty Faults: Customer is responsible for parts costs and an engineer's labor charge at £40 per hour.
Contact: For warranty claims or questions, please email info@heracleswellness.co.uk
At Heracles Wellness, we pride ourselves on delivering high-quality products and exceptional customer service. We understand that there may be occasions when returns and refunds are necessary. Our goal is to make these processes as smooth and hassle-free as possible for our valued customers. Please find below our Refund and Return Policy:
Return Eligibility:
- You are eligible to request a return within 30 days from the date of purchase for any reason, as long as the product remains unused, is still in its original packaging, and retains the same condition as when it was received.
- Returns are accepted exclusively for products purchased directly from Heracles Wellness.
- Customised or personalised products can only be returned if they arrive with a manufacturing defect or have been damaged during shipping.
Refund Process:
- To begin the return process, please reach out to our customer support team at info@heracleswellness.co.uk, and they will provide you with the necessary guidance.
- Once your return request has been approved, you will be responsible for arranging the return shipping of the product to us. This includes covering any shipping costs incurred, except in cases where the return is due to a manufacturing defect or damage incurred during shipping.
- After we receive the returned product and confirm its condition, your refund will be processed.
- Refunds will be credited back to the original payment method used for the purchase. It may take 5-7 business days for the refund to reflect in your account, subject to the policies of your bank or credit card issuer.
Damaged or Defective Products:
- Should you receive a product that is damaged or defective, please contact us without delay within 7 days of receiving the item.
- For a quicker resolution, please provide us with clear images of the damaged or defective product(s) and its packaging.
- We will evaluate the issue and, if necessary, organise a replacement or issue a refund at no additional charge to you.
Return Shipping:
- For returns that are not related to damage or defects, such as a change of mind, you will be responsible for the return shipping costs.
- In situations involving damaged or defective products, we will supply a prepaid return shipping label or arrange for pickup by our shipping partner.
Cancellation Policy:
- If you need to cancel an order, please contact us as promptly as possible.
- For orders that have not yet been dispatched, we will cancel the order and process a full refund.
- If the order has already been shipped, it will be necessary to follow our standard return procedure.
Exchanges:
Currently, we do not offer direct exchanges. If you require a different product, please initiate a return for the original item and place a new order for the item you want.
Should you have any questions or need further assistance, please do not hesitate to get in touch with our customer support team at info@heracleswellness.co.uk. We are dedicated to ensuring your complete satisfaction with our products and services.
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H20 HydroPro Air Source Heat Pump For Hot Tubs
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