H20 Hot Tubs

I can’t recommend this company enough. From the initial call, information provided, communication throughout purchasing delivery, flexibility with delaying installation, quality of the installers, and the overall quality of the product. There are not many companies that deserve a five star review, but these guys certainly do. I was a bit nervous ahead of purchase as I wasn’t able to see the sauna in person. The reviews were certainly helpful. I noticed a 3 star review, and the reason was complexity around the electric supply. This review was very helpful as I had an electrician visit my house before I purchased the sauna so that I understood what was needed to be done ahead and you’re in the sauna installation. If I hadn’t read this review, I probably would’ve been a bit frustrated with the amount of work that was required. I wanted to mention that here so anybody considering the purchase, does the due diligence around the electrics. My case was particularly difficult because this has to route to a fuse box, and the fuse box is in the middle of my house under the stairs. It was quite difficult for the electrician in my circumstances, and the cost was around £500. I suggest something to be aware of. Heracles do you make it clear that the electrics are out of the professional services scope and that people should research this ahead of committing to an order. Brilliant company brilliant product. Very happy.

Make no mistake, this is a premium product that gives you a sauna experience equivalent to that found in spa’s health clubs etc.

I have no hesitation in recommending this product and Keith and the team at Heracles were so helpful through the selection and build process!

I love my sauna!
I love how it looks, i love how it smells! I love how simple it is to use and I love that it has space for two to lie down.
I was hesitant to order as at the time there were no reviews of this company and there was no offer to pay via PayPal for protection. The price however was very competitive so decided to take the risk and use a credit card. So glad I did!
The instructions are good enough with someone that has an understanding of how to build. It really needs to be thought out though before building as the picture was a little different to the instructions. We were strongly advised by people with a bit of knowledge to have it connected to our electric supply professionally which we did.
All in all, I would happily recommend and am so thankful to my hubby who bought it for my 40th. It really has given me a place of calm to hang out and restore.
It heats up so quick with the 6KW heater, within 30mins it’s at 100 degrees. It’s been in our garden for around 6 months and weathered lovely. Really looking forward to the garden to come into flower now so can enjoy even more..So happy!

We bought a sauna in December and it’s been a god send, high quality and exceptional workmanship. I would highly recommend.

Thank you for helping me. The delivery and installation process was prompt.

What a fantastic buy. We purchased the kit and built the sauna over a week. I would put the install into a few stages. Build the sauna. you need 2 people for the end walls. Treat the outside Helo Aqua 20 & treat the inside Supi Saunasuoja suana care. Install the door and benches and treat benches with supi Laudesouja protective oil . Install mains supply, isolator and LED lighting. We love it. Its relaxing and easily fits 3 people with ample room. The sauna heats up quickly, smells wonderful and holds the heat very well. Wished we bought one years ago as it's a great experience.

I opted for the on site assembly and so glad I did, the chaps who arrived kept me updated with their journey progress and ETA.
Once arrive they were very efficient and ensured they cleaned up the area afterwards. They also went through the sauna and ensured I knew how to operate fully before leaving.
Great service.

A big thanks to Keith and his expert installation team. An incredible effort and one very happy customer.

I’d highly recommend the Halas Hele Nano Sauna as a stylish and fantastic outdoor sauna option.

The sauna gets super hot in less than an hour and is an amazing addition to our property and wellness set up!

I have used it regularly over the last 3 months without any issues and would definitely recommend the wireless control set up which is fantastic so you can control it from your phone and even time when you’d like it to come on.

It is perfect as a 1 person Sauna as you can stretch out but I mainly use it with my son and that is fine also.

I’d also recommend Heracles Wellness, Keith’s support both before and after installation has been first class.

Fantastic experience with Heracles Wellness. Great customer service - Keith was particularly good - really prompt with tackling all questions and solutions for delivery etc. Delighted with the final product.

We are very pleased with our Orca Leisure Heartboro 6-person Hot Tub, which we bought for the decking of our Holiday Lodge, which we sublet when we aren't there. It is fun, spacious and easy to use with 4 clearly labelled buttons for temperature, jets, lights and auxiliary (the AUX button turns on a 3rd pump which activates some of the jets). There are 5 spaces for people to sit and one space for someone to lie down and the jets effectively give you a full massage. There are lights and blue-tooth speakers to create a mood. Our 4 grandsons christened it for us and said it was much better than the previous one it had replaced. Moreover the cost was very competitive and the company (Heracles Wellness) a pleasure to deal with and really helpful before, during and after the installation. We would certainly recommend.

We spent 2 years researching and thinking about buying this sauna, most of that time we were talking to a different supplier who had UK exclusivity. The problem being that they would not take responsibility for delivery and offload. Thankfully they lost their exclusivity contract and we were able to purchase from Heracles. What a breath of fresh air. They were helpful to a point of actually setting up the sauna for us, and we still talk regularly if we have questions on this beautiful product. I am going to leave some reviews elsewhere with more detail, but so far this sauna has exceeded our expectations. We don’t have 3 phase, so was worried it would not be hot enough but we have learnt to actually set it to cooler than a normal sauna as it’s so efficient. Thanks Heracles . It’s a restively expensive price of kit but we have no regrets at all. The manufacturer Hellas have also spoken to us which is really nice. There was a small glitch with the HUUM heater app but they too have been responsive.

This sauna is actually better than I thought it would be. Which is rare to say these days.
Lots of functionality and super good quality. And I came out of it feeling amazing. The infrared heat is definitely the way to go.
Thank you.
Dr Edward

- Size

The Nano is advertised as a two man sauna. It is, but it's a squeeze to have two blokes in there at the same time. There'll always be one person receiving too much heat from the heater. That's not to say they are unsafe; it's safe, just uncomfortable for more than 5 mins at a time.

My adult sons and I use it, and it's really comfortably a one-man gig. That doesn't bother us a jot though, but if you ALWAYS need two seated at the same time, then you should probably go for the next size up.

Also, the most comfortable position is sitting with your legs stretched out on the bench, that's naturally a one-person situation.

- Quality

It is absolutely top end. I deliberately went for everything in one package. Heater, controller, thermostat all pre-wired and the sauna fully built in the factory in Estonia. All I had to do was arrange for a professional electrician to connect it to my home supply. That was trivial from him (cost £650 approx).

The construction mechanism using cross-laminated wood was best in class too. That holds the heat in in the best possible way. I did a lot of research in this area.

You can build your own for less, mix and match heaters and controllers, cross laminate the wood yourself, but why would you and take the time ? Pay the extra, and get it up and running in a few hours.

- Looks

Fabulous. You can see from the photo that it's already one of the family and raises the tone of our patio.

The exterior is not a wood finish. That suprises people, and was exactly what I wanted. It's a rubber-like finish chosen to survive our coastal location.

The mirrored front is absolutely great, because it looks sleek, but also reflects views of the garden. And the mirrors are truly one-way.

Timings
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15 min on, 15 min off, 15 min on, 15 min off is enough per session once a day.

1 hour and 15 mins from Cornwall winter (5 degrees) to 85 degrees.

There's no need to go beyond 85 degrees. At that temperature it's intense (because it's so small). Add in steam from the stones, and you really do need to be careful how much water you put on the stones.

In UK winter (ambient 5 degrees), it loses heat about 1 degree every minute, when the heater is off. I was expecting better, but it's not helped by the wind we experience locally, so acceptable.

- Controls & Setup

Wear gloves to place the stone aroud the heater or you'll have ton of tiny cuts from the heater surround fins.

Stone placement is awkward, and really quite arbitary because you don't have 360 degree access to the heater to tweak placement and cram more in. I found I only used 4 of 5 of the boxes of stones provided.

Huum controller, app setup, and home wifi network refinement was straightforward for somebody with IT skills. You'll probably need an additional wifi extender as close as possible to the sauna because the wifi signal into the sauna doesn't penetrate too deeply.

I found that the Huum wifi controller had internet connectivity from day one - so you could start/stop it from anywhere in the world ! So don't fork out the extra for the 4G version.

The controller is very straightforward to use locally. One click heater on/off and likewise for the lighting too.

- Delivery

This was a poor experience. I was told many times that it would be a curb-side drop. That means the courier offloads the sauna for you, not necessarily into position, but just off their vehicle. Importantly the duty of care sits with the courier until that completes. That's an important boundary to understand because this is 600KG fragile item. A bump or drop will shatter the glass frontage, and they have to pay.

What actually happened was the courier turned up under the expectation that I had a forklift to offload the sauna. I didn't. I should have returned it to the depot on the spot. Instead I managed to get the local farmer to offload it with barely suitable equipment - it was precarious and stressful and nearly resulted in it being dropped and damaged at my expense.

In fairness to Heracles, they are following up that problem with the shipper.

If you plan to crane it in with straps, use the forklift fixing points for the straps not the vendor recommended strap fixing points - they were not integral to the sauna structure. It still worked out ok though.

- Customer Service

Keith uses WhatsApp for all customer comms., pre and post sale. He's so reactive, any time of day or night, that I wonder if he ever turns his phone off. Absolutely A1 service.

Bear in mind that with a purchase of this nature and price, there are lots of questions and queries. There are naturally many parties involed in the chain. For me, that was the retailer, the shipper, the crane company, the courier and the electrician.

You need A1 customer service to thread all those things together. Keith meets those obligations very well indeed.

I wouldn't hesitate in dealing with Heracles Wellness again.

Best purchase of 2024 for me. Built my own little oasis and then get all the benefits of it daily.

Buying another soon for work!