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H20 Retreat Bay XL 6 Person Hot Tub - Heracles Wellness
H20 Retreat Bay XL 6 Person Hot Tub - Heracles Wellness
H20 Retreat Bay XL 6 Person Hot Tub - Heracles Wellness
H20 Retreat Bay XL 6 Person Hot Tub - Heracles Wellness
H20 Retreat Bay XL 6 Person Hot Tub - Heracles Wellness
H20 Retreat Bay XL 6 Person Hot Tub - Heracles Wellness
H20 Retreat Bay XL 6 Person Hot Tub - Heracles Wellness
H20 Retreat Bay XL 6 Person Hot Tub - Heracles Wellness
H20 Retreat Bay XL 6 Person Hot Tub - Heracles Wellness
H20 Retreat Bay XL 6 Person Hot Tub - Heracles Wellness
H20 Retreat Bay XL 6 Person Hot Tub - Heracles Wellness
H20 Retreat Bay XL 6 Person Hot Tub - Heracles Wellness
H20 Retreat Bay XL 6 Person Hot Tub - Heracles Wellness
H20 Retreat Bay XL 6 Person Hot Tub - Heracles Wellness
H20 Retreat Bay XL 6 Person Hot Tub - Heracles Wellness
H20 Retreat Bay XL 6 Person Hot Tub - Heracles Wellness
H20 Retreat Bay XL 6 Person Hot Tub - Heracles Wellness

H20 Retreat Bay XL 6 Person Hot Tub

£4,999.00

30 Day Returns

Free Shipping on All Orders

Two Year Parts Warranty

Questions? Click here to speak to our wellness experts at 0330 043 0870.

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Description

Immerse yourself in pure relaxation with the Retreat Bay XL hot tub, the perfect way to unwind and reconnect with family and friends. This luxurious hot tub is spacious enough to seat six people comfortably, making it ideal for family gatherings, social soirees, or simply enjoying a quiet soak under the stars. The Retreat Bay XL boasts 67 powerful hydrotherapy jets that massage your cares away, while the integrated LED mood lighting creates a truly immersive experience.

Features of the Retreat Bay XL

  • 223 x 223 cm
  • Gecko Control System (Built in Canada)
  • 67 Hydrotherapy Jets
  • CFC Insulation
  • LED Mood lighting
  • 32 AMP
  • Twin Pump
  • Fountains
  • Designed for UK Homes
  • Aluminium Frame
  • Bluetooth Audio System
  • 2 Year Warranty on Parts

Extras Included As Standard

The Retreat Bay XL not only offers a luxurious spa experience but also comes with an exceptional package of complimentary extras. With free delivery, you can enjoy a hassle-free experience right from the start. The free insulated lid is a vital addition, providing energy efficiency by retaining heat and ensuring safety when the hot tub is not in use. The inclusion of a free chemical kit is essential for maintaining water quality, ensuring a clean and safe environment for relaxation. Furthermore, the free cover lifter makes it effortless to remove and replace the insulated lid, while the free non-slip steps ensure safe and easy access to the hot tub. 

Gecko Controls

Gecko Controls

Experience the industry-leading Gecko controls* with the Retreat Bay XL, designed and manufactured in North America. Renowned for their reliability, user-friendliness, and cost-effectiveness, Gecko sets the standard for hot tub technology.

Luxurious, Ergonomically Designed Seats

Ergonomic Seats

The Retreat Bay XL will comfortably seat six people in a variety of positions. For those looking to lay back and relax with a hydrotherapy massage, the lounger seat is the perfect place to be.

Powerful Hydromassage

Hydrotherapy

Experience the ultimate relaxation with this hot tub's 67 hydrotherapy massage jets, providing a powerful and rejuvenating massage to soothe away stress at the end of a long day.

LED Mood Lighting

LED Mood Lighting

Indulge in the advanced led mood lighting of retreat bay xl where every is catered to with a variety customisable settings. transform your surroundings into ultimate haven relaxation or lively celebration.

Warranty Options

Experience peace of mind with our 2-year parts warranty for all H20 Hot Tubs. Our call-out service is available for a fee of £99, which includes 1 hour of skilled labor and a charge of 110p per mile (this could be less if someone is in the area) from H20 Hot Tubs HQ.

Additional Labour Warranty

If you require a more extensive warranty including parts and labor included, we can offer this service at a cost of £250.  A mileage charge of 110p per mile from H20 Hot Tubs HQ will still apply.

Retreat Bay XL Specifications

Seating Capacity 6 persons
Lounge Seats 1
Dimensions 2230 x 2230 x 900mm (L x W x H)
Water Capacity 1400 litres
Weight 390 kg dry / 1790 kg filled
Total Number of Jets 67
Jets Jets 4x 5" 16x 3" 29x 2" 18x 1"
Jet Pump Jet pump 1 - 2.5hp, Jet pump 2 - 2hp
Air Valves 3
Filter System 50 sq. ft./4.6 m² effective filtration area
Lighting 8x LED Perimeter lights, 1x Underwater LED Light 7 Colours
Ozone System Yes
Heater 3 kW
Pillows 3
Structural Frame Aluminium Frame
Skirting Skirting composite wood
Base PVC
Cover Insulation 64-88 mm
Delivery & Installation

As with all products at Heracles, delivery of H20 spas products is completely free. It usually takes between 5 to 10 working days from the day that you place your order to get it to your address.

Please bear in mind that this will depend on your location and the demand at the time.

Installation

Installation is not included as standard. If you would like your H20 spa to be fully set up this can be arranged for an extra fee. Please contact us if you would like this to be included.

Warranty

H20 Spas provide a 2-year Warranty on parts on all of its products. This warranty is designed to assure you of our commitment to quality and customer satisfaction.

H20 Spa Warranty

  • Structure Warranty: 10 years (aluminium frame)
  • Shell Surface Warranty: 2 years (cracks, blisters, peeling, delamination)
  • Electrical and Plumbing Equipment Warranty: 2 years (pumps, heater, control system)
  • Other Spa Components Warranty: 1 year (ozonator, blower, surround, LED, etc.)
  • Labour Warranty: 2 years (travel costs not included, see details below)
  • Cover, Headrests, Cabinet Warranty: Defects in materials and workmanship at the time of delivery.

Important Warranty Notes:

  • All warranties begin from the original delivery date.
  • Warranties apply only to the original owner at the original installation site.
  • Shipping costs are not included.
  • Incorrect spa usage, chemical damage, unauthorised repairs, and commercial use void the warranty.
  • Spa must be serviced annually by H2O Spa Ltd or an approved contractor to maintain the warranty.

Performance

  • Fault Reporting: Report faults within 14 days to info@heracleswellness.co.uk
  • Call Out/Travel Charges: A charge of £1.10 per mile from NG6 applies, plus a £150 deposit. This charge is waived for faults reported within the first 30 days of delivery.
  • Non-Warranty Faults: Customer is responsible for parts costs and an engineer's labor charge at £40 per hour.

Contact: For warranty claims or questions, please email info@heracleswellness.co.uk

Return and Refunds

At Heracles Wellness, we pride ourselves on delivering high-quality products and exceptional customer service. We understand that there may be occasions when returns and refunds are necessary. Our goal is to make these processes as smooth and hassle-free as possible for our valued customers. Please find below our Refund and Return Policy:

Return Eligibility:

  1. You are eligible to request a return within 30 days from the date of purchase for any reason, as long as the product remains unused, is still in its original packaging, and retains the same condition as when it was received.
  2. Returns are accepted exclusively for products purchased directly from Heracles Wellness.
  3. Customised or personalised products can only be returned if they arrive with a manufacturing defect or have been damaged during shipping.

Refund Process:

  1. To begin the return process, please reach out to our customer support team at info@heracleswellness.co.uk, and they will provide you with the necessary guidance.
  2. Once your return request has been approved, you will be responsible for arranging the return shipping of the product to us. This includes covering any shipping costs incurred, except in cases where the return is due to a manufacturing defect or damage incurred during shipping.
  3. After we receive the returned product and confirm its condition, your refund will be processed.
  4. Refunds will be credited back to the original payment method used for the purchase. It may take 5-7 business days for the refund to reflect in your account, subject to the policies of your bank or credit card issuer.

Damaged or Defective Products:

  1. Should you receive a product that is damaged or defective, please contact us without delay within 7 days of receiving the item.
  2. For a quicker resolution, please provide us with clear images of the damaged or defective product(s) and its packaging.
  3. We will evaluate the issue and, if necessary, organise a replacement or issue a refund at no additional charge to you.

Return Shipping:

  1. For returns that are not related to damage or defects, such as a change of mind, you will be responsible for the return shipping costs.
  2. In situations involving damaged or defective products, we will supply a prepaid return shipping label or arrange for pickup by our shipping partner.

Cancellation Policy:

  1. If you need to cancel an order, please contact us as promptly as possible.
  2. For orders that have not yet been dispatched, we will cancel the order and process a full refund.
  3. If the order has already been shipped, it will be necessary to follow our standard return procedure.

Exchanges:
Currently, we do not offer direct exchanges. If you require a different product, please initiate a return for the original item and place a new order for the item you want.

Should you have any questions or need further assistance, please do not hesitate to get in touch with our customer support team at info@heracleswellness.co.uk. We are dedicated to ensuring your complete satisfaction with our products and services.

*Electrical Supply

The Retreat BayXLis a 32amp hot tub, meaning you will need a qualified electrician to install a dedicated supply for your new hot tub, which is then fed to a rotary isolator switch.

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10

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H20 Retreat Bay XL 6 Person Hot Tub

£4,999.00

How Are Our Hot Tubs Delivered & Installed?

Firstly, our delivery service allows you to choose from simple delivery & positioning or a full installation service. As long as you have the required electrics set up our installation service means you can get your hot tub working the same day!

When you buy your hot tub from us, we will help you every step of the way to ensure you not only get the right spa for you, but also that you can actually get it into your garden!

We deliver our hot tubs in Scotland, Wales and anywhere in England!

WHAT DO I NEED TO KNOW?

There's lots to read up on to make sure you're aware of what will happen on delivery date and also what you'll need to prepare in advance (considering access for our delivery team, electrics, etc). Watch the video below to find out more.

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