The electrical supply required will depend on the kW rating of your chosen sauna heater. We strongly recommend consulting with a qualified electrician prior to any installation.

Typically, a dedicated supply is required—similar to those used for electric showers or cookers. Most domestic sauna heaters in the UK are connected to a single-phase 230V supply, and the Amps can be calculated using:

Watts ÷ Volts = Amps

For example: a 6kW (6000W) heater ÷ 230V = approximately 26 Amps

Below is a general guide for domestic sauna heaters:

Heater Power - Current Draw - Suggested Cable Size (Single-Phase)

2.3 kW - 10 Amps - 1.5 mm²

3.0 kW - 13 Amps - 2.5 mm²

3.6 kW - 15 Amps - 2.5 mm²

4.5 kW - 19 Amps - 2.5–4.0 mm²

6.0 kW - 26 Amps - 4.0 mm²

8.0 kW - 35 Amps - 6.0 mm²

9.0 kW - 40 Amps - 6.0 mm² (or higher, depending on cable run)
Cable size depends on cable length, installation method, and other on-site factors. Always defer to your electrician’s judgment.

We strongly advise that installation is carried out by a fully qualified electrician, and that all work complies with current Government regulations and wiring standards (e.g., BS 7671 in the UK).

Delivery Information

Delivery to your doorstep is free; however, unloading and positioning are not included in the price. Our sauna pallets are large, typically weighing around a tonne, and arrive on a flatbed truck. Special consideration is needed for unloading.

Flat Pack / DIY Assemblies

For flat pack deliveries, you have two options for unloading: by hand or with a forklift. We strongly recommend hiring a forklift as it is quicker and much safer. If you need help finding a forklift hire service in your area, we can arrange this for an additional fee.

If you choose to unload by hand, we recommend having at least two, preferably three people, to safely and efficiently unload each piece.

Assembled Deliveries

Assembled saunas cannot be offloaded by hand. Depending on access, you have three options: forklift, HIAB, or crane.

• Forklift: If there is enough space to move the sauna from the truck to its final position, a forklift is the most cost-effective option.

• HIAB: For lifting the sauna over a fence or wall near the road, a HIAB is a practical and affordable choice.

• Crane: If your sauna’s final position is far from the road and lacks forklift access, a crane will be necessary.

If you’re unsure of the best solution, feel free to contact us for advice or assistance in finding the right option.

How long is my sauna covered?

• Celsium outdoor saunas are covered for 5 years (residential use only).
  
• Warranty covers defects in materials and craftsmanship.
  
• This is a parts-only warranty — labour or service costs are not included.

What’s not covered under warranty?

• Use in public or rental saunas (unless agreed separately)
  
• Damage during transport, storage, or construction (scratches, dents, stains, etc.)
  
• Improper assembly or misuse (including altered parts or unauthorised repairs)
  
• Normal wear and tear
  
• Natural timber behaviour (grain differences, cracks, bends due to humidity/temperature changes)
  
• Unforeseeable events (fire, flooding, vandalism, etc.)
  
• Storage issues:
  
• Unassembled for over 1 year
  
• Kept in unsuitable conditions (excess humidity, large temperature fluctuations, >120°C)
  

Do I need to maintain my sauna?
Yes. Regular maintenance (cleaning, oiling, staining) is required.

• Lack of proper care may void your warranty.
  
  See your assembly/maintenance manual for full guidelines.
  

Are heaters included in the warranty?
Yes, but under their own manufacturer terms:

HUUM Heaters

• Electric: 3 years (private), 1 year (commercial)
  
• Wood-burning: 3 years (private), 1 year (commercial)
  
• Control units: 3 years (private), 1 year (commercial)
  
• Spare parts: 1 year (all use)
• Harvia Heaters
• Electric: 2 years (private & commercial)
  
  
• Wood-burning: 2 years (private), 6 months (commercial)
  
• Control units: 2 years (private & commercial)
  
• Spare parts: 2 years (private), 1 year (commercial)

Returns and Refunds Policy for Made-to-Order Saunas

At Heracles Wellness, we take pride in offering high-quality, made-to-order saunas tailored to your unique needs. Due to the bespoke nature of these products, our returns and refund policy is designed to reflect the custom craftsmanship involved.

Why Returns Are Limited for Made-to-Order Saunas

Made-to-order saunas are personalised and manufactured based on specific customer requirements. As such, these items cannot be resold or restocked, which is why we are unable to accept returns or offer refunds once fabrication has begun.

We encourage you to carefully review all details of your order before confirming, including dimensions, features, and finishes.

Our Policy in Detail

• Customisation Acknowledgement: By placing an order for a made-to-order sauna, you acknowledge that this is a bespoke product tailored to your specifications.

• Non-Returnable Items: Once production has started, cancellations, returns, or refunds are not permitted unless the product is defective or damaged upon arrival.

• Damaged or Faulty Products:

• If your sauna arrives with damage or a manufacturing defect, please notify us within 48 hours of delivery.

• We will assess the issue and may offer a repair, replacement, or refund, depending on the situation.

• Order Review: We strongly recommend double-checking all measurements and customisations to avoid errors.

• Right to Cancel (Prior to Fabrication): You may cancel your order before fabrication begins, subject to an administration fee.

Relevant Consumer Laws

Our policy aligns with your rights under UK consumer protection laws, including:

• Consumer Rights Act 2015: This law ensures products must be of satisfactory quality, fit for purpose, and as described. If your sauna does not meet these standards, we will take appropriate action to resolve the issue.

• Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013:

• Bespoke and made-to-order products are exempt from the standard 14-day cancellation period for online sales.

• However, your rights remain protected if the product is faulty or does not match the agreed-upon specifications.

How to Contact Us

If you have concerns about your order, please contact us at info@heracleswellness.co.uk. We’re happy to assist and ensure your satisfaction with our products.