Haljas Hele Single Outdoor Sauna 7 Seater

All Haljas products are made to order in Estonia, the home of the sauna. We will handle everything in terms of delivery to your doorstep, however the sauna will need to be unloaded by you the customer. Please consult this installation guide.

Delivery to your doorstep is free. Using a forklift to offload is strongly advised, regardless of whether the sauna is delivered as a flat pack or assembled. Many customers arrange delivery to a site with forklift access. We recommend being on-site with a trailer that can handle loads up to 1,600 kg and 5 metres long. If a forklift is unavailable, manual offloading is possible with 4-6 people; note that the driver will not assist but will provide 2 hours for offloading, with a penalty fee for any additional time.

We'll coordinate the flatbed delivery to suit your schedule, notifying you once the pickup date is confirmed and keeping you updated until delivery.

If forklift access is impractical, hiring a crane or a HIAB might be necessary. While we can facilitate this, however, arranging it yourself is usually more cost-effective.

The warranty for Haljas Saunas material and manufacturing defects applies for 24 months.

The warranty applies on the prerequisite that the product is being used and cared for according to the manufacturers’ manuals.

Commercial Use

In case of commercial use, the warranty applies for 6 months.

Conditions

• The warranty does not cover naturally occurring and expected characteristics of wood materials (differences in wood grain, knots, slight variations in tone) and phenomena that occur naturally during use of the product (shrinkage and expansion due to temperature and humidity, moderate deformation).
• The warranty does not cover natural wear and tear that occurs during the intended use of the product.
• The warranty does not cover man-made injuries to the product.
• The warranty does not cover injuries or defects caused by the use of wrong cleaning compounds or methods.
• The warranty does not cover indirect costs such as a reconstruction or a removal of a terrace beneath the sauna.
• In case of any issues concerning the warranty please contact the manufacturer or distributor immediately.
• The warranty will be broken in case of an independent fixing of the product.

Returns and Refunds Policy for Made-to-Order Saunas

At Heracles Wellness, we take pride in offering high-quality, made-to-order saunas tailored to your unique needs. Due to the bespoke nature of these products, our returns and refund policy is designed to reflect the custom craftsmanship involved.

Why Returns Are Limited for Made-to-Order Saunas

Made-to-order saunas are personalised and manufactured based on specific customer requirements. As such, these items cannot be resold or restocked, which is why we are unable to accept returns or offer refunds once fabrication has begun.

We encourage you to carefully review all details of your order before confirming, including dimensions, features, and finishes.

Our Policy in Detail

• Customisation Acknowledgement: By placing an order for a made-to-order sauna, you acknowledge that this is a bespoke product tailored to your specifications.

• Non-Returnable Items: Once production has started, cancellations, returns, or refunds are not permitted unless the product is defective or damaged upon arrival.

• Damaged or Faulty Products:

• If your sauna arrives with damage or a manufacturing defect, please notify us within 48 hours of delivery.

• We will assess the issue and may offer a repair, replacement, or refund, depending on the situation.

• Order Review: We strongly recommend double-checking all measurements and customisations to avoid errors.

• Right to Cancel (Prior to Fabrication): You may cancel your order before fabrication begins, subject to an administration fee.

Relevant Consumer Laws

Our policy aligns with your rights under UK consumer protection laws, including:

• Consumer Rights Act 2015: This law ensures products must be of satisfactory quality, fit for purpose, and as described. If your sauna does not meet these standards, we will take appropriate action to resolve the issue.

• Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013:

• Bespoke and made-to-order products are exempt from the standard 14-day cancellation period for online sales.

• However, your rights remain protected if the product is faulty or does not match the agreed-upon specifications.

How to Contact Us

If you have concerns about your order, please contact us at info@heracleswellness.co.uk. We’re happy to assist and ensure your satisfaction with our products.

The electrical supply required will depend on the kW rating of your chosen heater. We strongly recommend consulting with an electrician prior to any installation.

Typically, a 'dedicated' supply is utilised, similar to those for electric showers or cookers.

To calculate Amps:

• Divide the Watts (e.g., 6000 for a 6kW heater) by the Volts (commonly 230)
• Therefore, the Amps for a 6kW heater approximately equal 25

This small table covers domestic sauna heaters:

• 2.3kW = approximately 10 Amps
• 3.0kW = 13 Amps
• 3.6kW = 15 Amps
• 4.5kW = 19 Amps
• 6.0kW = 26 Amps
• 8.0kW = 35 Amps
• Heaters above 8.0 kW typically require a Three-Phase (commercial-type) supply.

We strongly advise the use of a fully qualified electrician, compliant with all Government Regulations.

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