Delivery

At Heracles Wellness, we are pleased to offer complimentary delivery within the UK Mainland for all our products. For Jaquar products, the estimated delivery window is between 5 to 12 working days. We strive to provide accurate delivery dates, as indicated above the "add to cart" button. However, please be aware that these are approximations and may be subject to change due to unforeseen circumstances. Rest assured, we will promptly communicate any potential delays beyond the estimated dates.

Installation

While we ensure the delivery of Jaquar products right to your doorstep, should you require comprehensive installation services, please don't hesitate to contact us. We can facilitate this for an additional charge, which will be determined based on factors such as your location, the condition of the installation site (indoor/outdoor), and the specifics of electrical and plumbing requirements.

Jaquar offer a 5-Year Official Warranty on all their wellness products as standard. This warranty ensures protection against any manufacturing defect and covers the cost of repairs for any technical failures during the warranty period.

However, it is important to note that the Warranty does not apply if the product has been damaged or broken due to negligent use by an individual. Instances such as water spills, scrapes, abrasions, blows, scratches, and similar situations will render the Guarantee invalid.

Rest assured that Jaquar is committed to maintaining the quality and reliability of their products. The Sales Invoice will indicate the start and end dates of the Official Guarantee, serving as proof of its validity.

If you find yourself unsatisfied with your order, there is no need to worry. Simply get in touch with us via chat, phone, or email within 7 days to initiate a return.

To return the product, carefully pack it in its original packaging box, including all accessories, and attach the provided return label to the outside of the box.

We will handle the collection of the order either by arranging a pickup from your home (for bulky products) or directing you to a nearby carrier collection point.

It's important to note that with Jaquar products, there are no costs associated with cancellations or returns. The process is completely free for you.

During the 7 day return period, starting from the day you received the product, you have the right to withdraw and return it at no additional charge.

However, if you reject the product before delivery, exceptional deductions will be made from the refund to cover the shipping and return costs.

Jaguar Spas are made in India and equipped with an Indian plug. If you plan to use a regular plug socket instead of hard-wiring, you'll need to switch the plug. These saunas are designed for a standard single-phase (12 amp) connection.