Electrical Installation – Important Information

If you hire our installation team to build your sauna, please note that internal electrical wiring is not included and must be completed by a certified electrician.

Our installation team will:

• Mount the sauna heater to the wall (where applicable)
  
• Attach the LED light strips to the benches

However, the following must be completed by a qualified electrician:

• Final wiring and connection of the heater
  
• Final wiring of the LED lighting
  
• Installation and wiring of external control panels, door sensor, thermostat, and any other electrical components (not applicable for manually controlled heaters such as the Harvia Vega BC60).

Electrical Supply Requirements

A sauna heater typically requires a dedicated electrical supply, similar to those used for electric showers or cookers.

Most domestic sauna heaters in the UK operate on a single-phase 230V supply. The current draw can be calculated using the following formula:

Watts ÷ Volts = Amps

Example:

6kW (6000W) ÷ 230V = approximately 26 Amps

Below is a general guide for domestic sauna heaters:

Heater Power - Current Draw - Suggested Cable Size (Single-Phase)

2.3 kW - 10 Amps - 1.5 mm²

3.0 kW - 13 Amps - 2.5 mm²

3.6 kW - 15 Amps - 2.5 mm²

4.5 kW - 19 Amps - 2.5–4.0 mm²

6.0 kW - 26 Amps - 4.0 mm²

8.0 kW - 35 Amps - 6.0 mm²

9.0 kW - 40 Amps - 6.0 mm² (or higher, depending on cable run)
Cable size depends on cable length, installation method, and other on-site factors. Always defer to your electrician’s judgment.

We strongly advise that installation is carried out by a fully qualified electrician, and that all work complies with current Government regulations and wiring standards (e.g., BS 7671 in the UK).

Sauna Heater Manuals

For exact electrical requirements of each heater please refer to the installation manuals below. If you provide these to your electrician, they should be able to advise you of the necessary wiring.

Huum Hive Flow Installation Manual

Huum Hive Installation Manual

Huum UKU Control Manual

How to wire a HUUM Heater with a Single Phase Supply

UKU Glass Appendix

Saunasell saunas are delivered in a pallet by default, and come with detailed installation instructions. You can view these instructions here.

Delivery Information

Delivery to your address is included in the price for all saunas. Because our saunas are large and heavy (typically around one tonne), the exact unloading process depends on whether you choose a flat pack kit or a fully assembled sauna.

Flat Pack / DIY Assemblies

Flat pack saunas are delivered on a pallet. We will unload the pallet onto your driveway using a forklift or HIAB truck, depending on site access. This service is included in the delivery price.

From there, the sauna components can be carried to the installation location and assembled.

Factory-Assembled Saunas

If you choose to have your sauna built in the factory and delivered fully assembled, delivery to your address is included, but unloading is not.

Fully assembled saunas are very heavy and typically require a forklift or crane to lift them from the truck and position them in place. You can arrange this locally, or we can organise it for you for an additional fee.

Please contact us if you would like us to arrange the unloading.

At Heracles Wellness, we are confident in the quality of the Leil® products we offer. That’s why we provide a warranty on all Leil® products, with the warranty period depending on who carries out the installation:

• 24 months when the product is installed by the Heracles Wellness Install Team

• 12 months when the product is installed by the client’s own carpenter or installer

Full warranty terms can be found in the user manuals, but the main points are below:

• The warranty covers material and manufacturing defects from the date of delivery.

• The warranty applies only where the product has been used and maintained in accordance with the relevant user manuals.

• Warranty periods may differ for products mounted on trailers and for commercial-use products.

• The warranty does not cover natural characteristics of wood, including discolouration, dimensional changes, or cracking caused by fluctuating or excessive humidity.

• The warranty does not cover normal wear and tear, or damage caused by improper installation, misuse, or incorrect storage.

• Weather-related damage, including damage caused by thunder, is not covered.

• Damage resulting from incorrect installation by the client or their chosen installer is excluded from cover.

• The warranty will be void if unauthorised repairs or modifications are carried out, or if the product is used for anything other than its intended purpose.

• To make a warranty claim, any defect must be reported to the seller within 7 days of discovery.

Contact us

For any warranty-related queries or to submit a claim, please contact us at info@heracleswellness.co.uk.

Returns and Refunds Policy for Made-to-Order Saunas

At Heracles Wellness, we take pride in offering high-quality, made-to-order saunas tailored to your unique needs. Due to the bespoke nature of these products, our returns and refund policy is designed to reflect the custom craftsmanship involved.

Why Returns Are Limited for Made-to-Order Saunas

Made-to-order saunas are personalised and manufactured based on specific customer requirements. As such, these items cannot be resold or restocked, which is why we are unable to accept returns or offer refunds once fabrication has begun.

We encourage you to carefully review all details of your order before confirming, including dimensions, features, and finishes.

Our Policy in Detail

• Customisation Acknowledgement: By placing an order for a made-to-order sauna, you acknowledge that this is a bespoke product tailored to your specifications.

• Non-Returnable Items: Once production has started, cancellations, returns, or refunds are not permitted unless the product is defective or damaged upon arrival.

• Damaged or Faulty Products:

• If your sauna arrives with damage or a manufacturing defect, please notify us within 48 hours of delivery.

• We will assess the issue and may offer a repair, replacement, or refund, depending on the situation.

• Order Review: We strongly recommend double-checking all measurements and customisations to avoid errors.

• Right to Cancel (Prior to Fabrication): You may cancel your order before fabrication begins, subject to an administration fee.

Relevant Consumer Laws

Our policy aligns with your rights under UK consumer protection laws, including:

• Consumer Rights Act 2015: This law ensures products must be of satisfactory quality, fit for purpose, and as described. If your sauna does not meet these standards, we will take appropriate action to resolve the issue.

• Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013:

• Bespoke and made-to-order products are exempt from the standard 14-day cancellation period for online sales.

• However, your rights remain protected if the product is faulty or does not match the agreed-upon specifications.

How to Contact Us

If you have concerns about your order, please contact us at info@heracleswellness.co.uk. We’re happy to assist and ensure your satisfaction with our products.